Charleys Cheesesteaks 630 3rd Street West, Universal City, TX 78148

"I ordered 4 meals with fries and a drink, I only received 3 fries. It took them 20 mins to get them and I had to go back and ask for them. They served about 5 people before they gave me my food! Unexceptable! They didn’t even apologize"

"This is what passes for cheese fries with extra cheese. I get inflation, but the place is service is trash now."

"What a sorry, miserable excuse for a sandwich. I’ve eaten Charley’s at other Exchanges, and they’ve all been wonderful. What I got today was a moment of huh. The cheese wasn’t even melted. They left off mushrooms. The bell peppers were nearly raw. The bread wasn’t toasted. Not sure what is going on at the Randolph Food Court, but re-training may be in order."

"Ordered old school Philly fries with steak. They barely gave me any meat at all. When I went up to ask for a bit more meat, the the person taking the order acted like he couldn't hear me. When he heard me, he rudely deferred and asked someone else to to handle it. That dude stated that they are instructed to give little meat, and the little fries cost 2 dollars by itself. He was less rude than the other person. He wanted to charge extra if I wanted more meat. This is really appalling, and that company shouldn't be on a military installation (Randolph, Air Force Base). Beware buying food from there. Your intelligence will be insulted, so does your right as a customer. AMERICA'S Soldiers and their families deserve better."

"There were several issues with my order, being that this was a uber eats order, I understand that some of the issues may not be to blame on Charley's. The first issue was that I was completely missing an order of old school fries. Once the food did arrive, it was ice cold."