Firestone Complete Auto Care 10815 Bandera Road, San Antonio, TX 78250

"If I could give it 0 (zero) stars I would. Made appointment, got confirmation. Drove 15 minutes to get there and the guy tells me someone called and left me a voicemail that they couldn't work on it until Monday. There are 4 problems with that. 1. I had no missed call from today. Zero 2. I had no voicemail from them. 3. I brought it in on the weekend because I need my car for work. 4. The guy didn't even apologize for the confusion. DON'T WASTE YOUR TIME VERY UNPROFESSIONAL"

"My wife and I have been Forestone customers for over 40 years ever since my brother-in-law, who became district manager with the company. But never again. The poor customer service at this location is to leave again. She had an appointment for an oil change which lasted over two hours."

"In 2021 I took my vehicle for an alignment and received the best service considering it was a lowered car. The mechanic adjusted my aftermarket parts to spec and car had no problems. Two weeks ago Oct. 2023, I took it for another alignment and they left my vehicle with almost no adjustments and was told very rudely that they don't work on aftermarket parts, and that should've never been done on my car. Came to the San Pedro location and was told that all Firestones should adjust parts if they make the alignment better. I don't know what happened to this location, but I don't recommend it."

"Got a nail in my tire. The same tires I bought from these people. Instead of honoring the warranty on these 1 yr old "

"I needed to get the vehicle in quick for a battery after buying my car from CARVANA. They took it in when I gave them little notice, got everything covered by my extended warranty, and had it ready in less than 2 hours. Totally painless and quick experience!"