Firestone Complete Auto Care 3941 Paul Meador Road, Fort Worth, TX 76135

"The place is pretty hit or miss. Some days service and timing is superb other days it take hours.. I use them because of my warranty, but they will quote you the price of a new part rather than checking warranties..their prices are 150% inflated because prepared to pay an arm and a leg"

"Been going here a hand full of times no trouble, got new tires on one vehicle they helped pull out some discounts, also lacey was able to get my brakes re serviced on a different vehicle under warranty because of my concerns without any trouble at no cost. The only thing is they do take awhile but I've always had good service from both clerks (I forget the gentlemans name) and trust them with my vehicle now. Have never been up sold. So if you plan to come here expect to wait. Nothing good ever came from things done quickly."

"We are in town visiting and it was time for the Lifetime Alignment to be checked. I called and Brandon was able to schedule my appointment, 8:30am, as requested. I arrived early and Daniel checked me in and I told him I would wait it the vehicle. At exactly 8:30a the tech came out and took the vehicle in. One hour later the alignment was completed and was as close to perfect as he could get it."

"Do not every user this store if you are smart! Their customer service is horrible, but more importantly they always try to get to you pay for things that are not really wrong with your vehicle. I had my oil changed on 11/11/23. They said that the battery was bad, I told them that I had just had it replaced in September 2023 and there was no way that this could be true. However, I did take it back to the store I bought the battery from and sure enough there was NOTHING wrong with the battery. They said there are just trying to sale you something else it is not the first time we have had customer come back to us about a battery. Today, I through made the tech just made a mistake and I would give them another try. Nope went in for a simple Inspection, Guess what. I need a whole set of new tires, or they would not approve my car for inspection. I said, I was just in here a few weeks back and you recommended several new things, but new tires were not one of them. The manager just looked at and was like I was crazy. Horrible experience. It also took them over 3 hours to complete the inspection and didn't even bother to call. I had to call them for them to then tell me they had denied my inspection. until it was closing time. Based on all of the reviews from the last several months, does not really look like they care to resolve issues. I will be filing complaints with the BBB and the Texas Department of Public Safety."

"Daniel was professional and friendly checking me in and providing me updates on what my car needed. I knew i would need new tires soon and decided to take care of it same time as my service. Using my Firestone credit card I get 6 months interest free plus if you schedule service through the App in July extra 5% off. Brandon checked me out. Very professional and friendly. Everything completed in 4hrs as promised (and they had to get my tires delivered so it could be done same day!"