NTB-National Tire & Battery

"Management and staff fit me in 5 minutes before the doors closed. They treated me with respect in my hour of need and fixed a flat so I was able to get to work on-time the next day. Great service, well managed, affordable, professional establishment. 10/10 rating and will definitely be back for future needs. Thank you!"

"I am not sure how this place is still open. I took my Ford F-150 in on Dec 4 for an alignment. They were able to “get it close” but because I didn’t have cambered bolts in the lower control arms they couldn’t get it aligned. The front desk worker explained that I would need to get the hardware and they would be able to align it. He said that it was so close that I could drive it for quite a while and it would be a problem. I have owned this truck since 2015 and have never had this issue. I ordered the parts that they “needed” and called Jared on Dec 13 to make sure they would still honor the agreement. He said there was no problem and advised that I could come in the next day at 2:30 and he’d get me fixed up. I made arrangements and was there at 2:30 the next day. I talked to Jared but the shop was busy and he said he wouldn’t be able to get to me by closing time. I was upset but I realize sometimes that’s how it goes. I was unable to get my truck back to them until late Jan because of the holidays and other issues. January 30 I made an appointment for the 31st at 2pm. I showed up for my appointment and the guy at the front desk, named started with a Z, informed me that the alignment guy and Jared were not there and that I’d have to wait till tomorrow when both would be in. What was the point in making an appointment? I make ANOTHER appointment with Z for the following day at noon. I show up and Jared isn’t there but Cory is. Cory is unaware so I try and catch him up as he is trying to sell me tires. Cory explains that they have a car on the alignment rack but “it’s almost finished” and they’d get to mine right after. I made an appointment for noon and it’s now 12:30. I leave the keys and walk a ways away to get lunch. I come back about an hour and a half later and my truck is in the exact spot I left it in and the other car is still on the alignment rack. A technician walking through the lobby informed me that they hadn’t even started on it and it would be a while. I asked Cory for my keys and I left. So now I have paid over 100 buck to get an alignment, 128 bucks in camber bolts and now my two front tires are worn excessively from a bad alignment. Needless to say, I will never walk through those doors again. The level of incompetence is disgusting and if I were part of NTB in anyway, I’d be embarrassed to be associated with this location. Terrible."

"Extremely high standard of customer service. I went in to inquire about getting my tire patched because of a nail. The gentleman was really nice and after explaining what was going on he went out to look at the situation. Long story short, he had the technician take a look but they could not patch the tire because of how close the nail was to the side walls. He explained the pros and cons of buying a new tire versus a used one from another establishment. I finally decided on trying somewhere else to buy a used tire but he gave me a recommendation of a tire shop and treated me very fairly. I’d recommend this location because of the customer service from everyone that was working that day and their fairness."

"Highly recommend this store in particular! Jared is by far the best manager I’ve ever ran across. He is extremely knowledgeable, up front and caring about you and your vehicle. The employees at this store are also great. I was greeted by Koit at the front counter who was also very friendly and helpful. The store is very clean and well kept."

"I recently had the pleasure of experiencing exceptional service when I brought my Tahoe to the local auto shop for a flat tire. From the moment I entered, I was greeted with a warm and friendly welcome. The manager himself took charge of my situation and displayed an impressive level of professionalism and expertise. Not only did he promptly address my flat tire issue, but he also went above and beyond to educate me about the repair process, providing transparent and detailed explanations every step of the way. The customer service displayed was nothing short of outstanding, as the manager and his team were attentive, courteous, and genuinely dedicated to ensuring my satisfaction. I left the shop feeling grateful and confident, knowing that I had received reliable, transparent, and helpful service from a team that truly cared about their customers."