Firestone Complete Auto Care

"Called made a appointment was great service sadly had no idea I made the appointment at the wrong shop, employee called to confirm my appt. I felt odd realizing I had took it to the wrong fire stone. That being said that service was great and had me wanting to go to this location next."

"We dropped our vehicle off with them explained the problem and requested a new alternator be put in. We picked up vehicle up the next day and they did not install a new alternator, only checked the battery. We already knew it was not the battery we had just replaced it a couple days ago. Went to the bank and the battery light came on and the truck stopped running as we was leaving. This was very embarrassing and thank God the weather was good and we were not far from home, my husband walked back to get our car to boost the truck. We drove it to Pep Boys they replaced the alternator and our vehicle is now running great. We will no longer take our truck to Firestone."

"Paul is awesome! He does his best to handle your needs. His second in command is on point. His second in command was on vacation and when Paul was on his day off his third in command was lost, had poor customer service and had no idea how to handle the business. Hopefully he has been demoted to trash bags changer, I would not trust him on my vehicle because he doesn't have a clue as what to do. I think his name was Scott but I can't be sure. Paul, never leave that idiot in charge again! Thank you!"

"My car is pulling to the right, went to this Firestone for an alignment and they reassured me if they could not fix it they'll charge me only 30 dollars. Charged me 120 for the alignment and I asked them if they tested the car to see if it was pulling to the right, they said me yes they did. They didn't give me an invoice staying I'll receive it online to my email. When I drove the car it was still pulling to the right as before. I called and they said they did their best but couldn't fix it, when asked for the invoice they said their computer was down. Nothing worse than spending a lot of money to be lied in the face after being reassured. Don't come here please, find an expert."

"I had an okay experience. They were very nice and they got my wheels aligned so, it drives well now. But I scheduled an appointment and it took an hour after my scheduled appointment before they began my car. They also have a cricket plague in the store where no one cleans it up daily. They were in the bathroom, the lobby, under the tv they had, and just everywhere all dead and decaying. I know it’s a mechanic shop but that was gross."