Kolache Factory 14129 Memorial Drive, Houston, TX 77079

"First things first, the food is amazing & ordinarily I have great experiences with small orders. I wanted to bring to your attention an unfortunate experience I recently had at your establishment this morning, specifically regarding the customer service I received.During my visit, I encountered a situation that left me quite disappointed. The older lady at the front seemed to have an attitude when I inquired about ordering a party tray. I overheard her instructing the staff not to rush my order, stating that she had already informed me it would take 25 minutes. Note, I made a specific request for the kolaches not to be heated up to help expedite my order. Upon entering, I noticed that the trays were all full, contradicting the impression of a delay in preparing my order. There were only customers eating inside & were not ordering food inside. Furthermore, I have observed on more than one occasion that this particular Kolache Factory appears to discourage customers from ordering party trays, possibly through a system that leads to uncharging for individual pieces. I believe constructive feedback is crucial for improvement, and I hope my experience can contribute to enhancing the overall customer satisfaction at your Kolache Factory."

"Luis was so helpful with my order I had a problem with my card but he waited patiently as I resolved it. He still managed to have my food heated up after I had payed, thanks for the great job. Although there coffee is not good because they mix it at all."

"The service was so disappointing. I was so upset I'm was almost in tears. The person at the window got my order wrong. I order 3 kolches she brought 3 trays of kolches and said to me your oder is 50.00 I said for 3 then she spill coffee on my hand. Burn really! This place I never ever was treat like this. The food is delicious but today my service was negative"

"Tasty and filling. Service is always good. Get there early because they run out of popular items like bacon and sausage."

"This is my favorite location always hot and fresh. Love the kolaches so many to choose from and they have the most delicious Apple Strudel! They gave it another name but this Apple filled puff pastry is a pillow of heaven!"