McDonald's 345 Highway 6, Sugar Land, TX 77478

"This location needs to seriously fix their damn ice cream machine because it has been down since December 2023!!!!!! They keep saying they will fix it and to expect it to work again next week and keep making up excuses. Ridiculous"

"The ice cream machine was broken, lack of staff, not that clean, tables are wobbly, small and mid burgers."

"Wanna give them 0. I was waiting for my coffee,When I asked them, they said they were busy.They gave it to the others except me. They also didn’t include creamers and straws."

"Check this out. I ordered a Double Cheeseburger only pickles and cheese (plain) for my daughter. They had 1 job. They got it wrong instead they gave me a Double cheeseburger only mustard no cheese. I went back and they got it wrong again. I tell them again and they got it wrong again. About 3 times. On top of that they took forever to make 1 burger each time. Now I’m stuck with 4 double cheeseburgers nobody is going to eat. These kids working here do not listen. They’re in the kitchen joking and laughing with the ones preparing the orders. We’ve already had so so many bad experiences here. Horrible service."

"I don't know if it's lack of staffing, whether workers or completely lazy, or gaming their performance or what, but the service and food availability here is absolutely abysmal, while cashiers give customers plenty of attitude which is a far cry from when I was managing a franchised location many moons ago. A customer will walk up and they will say, "we only have x # of sandwiches and fries left". The next person who walks up they will say, "sorry we're closed", and then the next person they will say, "may I take your order?", all while I'm sitting there waiting for my order in a span of five minutes. It's been like this for over a month now. Sometimes people are told it's closed, but customers are there sitting in dining with their orders an hour or two later. It looks like straight up discrimination as I'm watching. The owner needs to take a good hard look at the way the ship is being run, because it's not as if there's a lack of customers or apparently food. Looking around the service area, hygiene practices seem like. . . they're not quite up to snuff, and most McDonald's are very very good in this area. I'm monitoring things going forward, and if I see code violations, the Sugar Land food inspection team and corporate might be receiving a report complete with receipts in the near future. On the face it *feels* like they have gone downhill since they received a grade of 97 this past February. Certainly they seem to have problems keeping their ice cream and drink machines running of late, even more so than the typical McDonald's because they take forever to clean, and you have to wonder why."