Chick-fil-A 2255 Grapevine Mills Circle East, Grapevine, TX 76051

"Honestly the worst chick-fil-a experience I’ve ever had (And I’ve had well over 100). We had a mobile order through the drive thru. The woman working that we met to “take our order” was not friendly. We were sent to the pickup window where we were handed our food. No friendly customer service at either place… very bizarre for CFA and a true first time for me. It was the service I expect at McDonald’s. Also the ice cream was a bit off but this rating is solely based on the lack of customer service."

"I went to dine in for lunch today with my family, me and husband ordered spicy deluxe sandwich, my sandwich came with different cheese not the pepper jack cheese, I realized it after first bite. I went to the staff and showed the sand which and trashed them, they said they gonna make new one but after a minute one of the staff member said as you already ate more than half sandwich we can’t give a sandwich and they are not at all friendly. It’s not about getting another sandwich, it’s about their service. How can they replace the ingredients with whatever they want and behave very badly with the customer. I don’t recommend this place to anyone."

"Staff are rude and careless. I live nearby so I gave them more than 4 tries and they disappointed me every time. Today we ordered to go and they gave me fried instead of grilled nuggets. A water instead of sprite no forks for kids meals and mac & cheese. 1 count of sauce. All these only today. Similar scenarios the previous times. I don't recommend this location and I will not order from this location again."

"Went there for lunch today and ordered GRILL Chck SANDWICH meal..Get home and this is what is i got..NOT A GRILL SANDWICH..wife and daughter picked up Chipotle next door. I should have to ☹️☹️"

"This was my first time at this location. And as always, I was not disappointed, the service was fast and the food came out quickly and was hot and fresh. The place was clean and well kept. The restrooms were clean as well. This location is in a business district, so there was more drive-thru traffic than people coming in."