Olive Garden Italian Restaurant

"Food was great, so was the service, and so was the atmosphere, just what you would expect from Olive Garden. The problem was Hanna the lady who sits you down and chooses your seating arrangements. She sat us in a really dark part of the restaurant, it felt like a dungeon, so we asked to be moved. This really bothered her as she was in control of seating. She gave us attitude and was really rude to us during our table move. Then the waitresses got involved, I could hear murmurs and stares our way....it was evident we messed up their plans and tipping arrangements or whatever. Our drinks took a really long time to be moved, our food came in the wrong order and one plate at a time....the order and serving process was completely wrong. I complained to our server who got really nervous and she didn't know what happened. It wasn't our server though it was Hanna. So I called the manager but he was protecting Hanna and I could tell. Hanna is probably a very bright person and a great employee I could tell she was competent, its just her attitude and her unwillingness to serve the customer the way the customer wants. Needless to say she semi ruined our meal. The food was really good though, however she made us wait for 20 minutes longer than we should have, we got salad after food, and everyone got their food at different times. It wasn't the experience you would expect from Olive Garden which I love and have been patronizing for the last 30 years or so. She needs a lesson in manners and in customer service, she needs an attitude adjustment. Even the table next to us noticed her attitude gone wrong and commented to us on it. They said "Feisty"!!!! One bad employee ruins it for everyone, I know, I work in a service industry too. She doesn't need to be fired, she needs to be trained."

"great service ~ from ivan!!! ~ love the hostess (priscilla) -&- mgr, gabe ~ was great!!! ~ he stopped @ our table -&- conversed!!! ~ will be back -2- this location!!!"

"We brought my daughter to Olive Garden to celebrate her birthday, and she made a great choice, because everything was delicious! We did have to wait about 10 minutes for a table, but that was fine. The delicious meals were well worth it. We ordered the chicken parmigiana, lasagna Classico, and the ravioli carbonara, all were excellent! Recommended! 5/5"

"So I went to go eat a late lunch. Had my daughter and her friend sit at a table while I ate at the bar. The food was delish, and the bartender was pretty good with me. The server for my kiddo was a tad lackadaisical. It was two young kiddos, but he could have paid more attention to em. Came time to pay the bill for em, and the server was nowhere to be found. Took about 10 minutes to get the bill paid due to the server being MIA. Food was delish (better than both Italian Kitchens in EP)"