Lowe's Home Improvement

"Called Lowe’s yesterday to confirm my order was ready and they said it was. Called again this morning letting them know I’m an hour away and again they said it was ready. I get to Lowe’s and they have to go find my smoker/grill I ordered. They bring it to my truck and it’s covered in dust, scratches in finish, missing a knob for the burner and the side of the smoker has separated. Now I have to wait longer while they assemble another one. They should really implement a process to check these items before people come get them. Very disappointing especially since they were given plenty of notice I was coming."

"This company is the worst!!! Never use them for carpet installation. Service Pros with is whom they subcontract out to damaged a closet door (put a hole in the door). Now Lowes and the subcontractor are playing the blame game. This has been going on for 2 months now. There is no phone number to their corporate office to complain. So this is how I’m responding to the incompetent behavior of this horrible company. NEVER AGAIN LOWES!!!!"

"Last November, we ordered a new windowed front door and storm door from Lowe's. The sales rep, Jeremy, was very friendly and knowledgeable. We got a great price thanks to the Black Friday promotion discount. Unfortunately, the good news ends there. The post sale and installation process was an absolute headache. There were numerous no-shows for scheduled appointments by the installation team. Nobody ever called to tell us they weren't coming. We had to repeatedly call to find out about the installation status. Once the doors were finally installed, we noticed the door hinges did not the match the rest of the hardware. We ordered oil rubbed bronze but got brushed nickel. I called Jeremy and he promised to take care of it, but never followed up. He eventually stopped responding to my texts or returning my phone calls. In summary, we're satisfied with the doors, but Lowe's customer service was atrocious and we do not recommend them. Update 06/02/23: I called the 800 number specified in the response. After answering several voice prompts, the system said it was transferring me to a customer service representative. After another short delay, an automated message said the 800 number was no longer in service and abruptly hung up. Lowe's customer service is an absolute joke. Update 08/11/23: I emailed JELD-WEN (manufacture of the door) customer service about the wrong colored door hinges. After verifying my purchase, they sent me a full replacement set of rubbed bronze hinges. I swapped the hinges myself and now the finish of all the door hardware matches (see the before and after photos.) I'm happy JELD-WEN stood behind their product, but the onus shouldn't have been on me to handle this. Lowe's should have taken care of this for me. Instead, they ignored and ghosted me. So unless you enjoy being jerked around, avoid Lowe's at all costs."

"Just left the coulter lowes, sad to say costumer service is not good, they had about 20 employees all together talking about marketing tools in the tool corral, I waited patiently for 25 minutes before the manager on duty came and unlocked a laser level. It was clearly marked on sale but when I checked out it did not ring up that way. The manager on duty Devonte unlocked the item for me and took it to the register but when it rang up wrong he wouldn’t match the price. I waited another 15 min on him to verify that I was right as the picture shows and he still would not honor it. It was locked up, with sensors, only lowes labels the shelf. Very unsatisfied with the customer service and the performance of the manager on duty. If you can go to Home Depot, they at least try to help."