Best Buy

"Mirisa threatened my job and the young man I was with from our non profit with calling the police, screamed and tried to physically assault us while telling others in the store to shut up and not to speak to us. She is saying she will call my job to have me fired for standing up for a teenage boy she was accosted to the point of him freaking out in the parking lot"

"Had to make a simple return after asking about the policy for an Apple Watch. Called customer service to confirm. Drove to this store and was treated poorly and disregarded, despite the proof I had about what I was previously told. Disappointed by the lack of problem solving I’ve experienced here time and time again."

"I walked in the door two days before Christmas because my online order got lost in transit. This wonderful person met me at the door and asked if he could help me. I was in and out with THE Christmas present for my daughter in 5 minutes. She was in the car and he even helped me double bag it so she couldn’t see. I was a stressed mom and he solved all of my problems."

"you cannot call the local store. the online reps confirmed an I Pad was in stock. I drove in from Bushland. It was not. The people told me this happens constantly. there is no real complaint line. the line is for the same people who told me it was there. the only way to check something is to drive to the store."

"The Geek squad seems to be the busiest team, and they do a great job. Be prepared to wait a minute because they are all busy meeting customer expectations. The service is great. Returns can be handled by customer service . Online orders have their own lane. Best Buy was the only place where Apple could send me for a repair and service in Amarillo."