Black Bear Diner Amarillo

"The food was good both times coming here from out of state. The only reason for dropping it a star was for buying the bear gloves, and happened to get kid size instead of adult size. It was an "impulse buy" and was not with any kids, and I've stated who it was for, I realize it's my fault for not reading it, but have given excessive information on who's getting it, I'd hoped that it would've great if the employee verified if the size was okay before finishing the transaction. I've worked on the food industry for a few years and customers are usually happy to have these pointed out... and since I didn't realize it before returning to my state, it's pointless to do anything about it now."

"Today was my first time ever. The service was great. Our waitress was very patient because we took a long time to figure out what we wanted. Overall great experience and great food"

"Love this place! Can’t wait to go again. Food was excellent. Waffle with pumpkin sauce, eggs, bacon etc. All our different orders were delicious! Shay was a great server - very personable. Restaurant is so cute and cozy. Felt like we were somewhere in the mountains!"

"Well, I have spoken highly of this place to my family for such a long time. So when they drove into town of course I had to take them here. In this story you are going to hear of many red flags that we should have walked out on, but at some point we were just curious as to how bad it could get so we stayed and endured hell. One member of our party arrived early expecting there to be a wait due to Sunday rush. So start the clocks at 12pm when she arrived. We arrived at 12:30. At this time she had not even been able to check in to wait for a table. We discussed if we should leave because it was fully packed but many people were checking out to leave so we decided it shouldn’t be too long of a wait. Fast forward to 12.45 we get checked in to wait. We are behind 8 tables. 1:15 we are about 3rd in line. At this point we overhear the staff has one cook one waitress and one dishwasher. We decide to still stay. At this point there is only 5 tables seated. Every other table is empty and dirty. 8 tables are cleaned off but need to be wiped down. Around an hour and thirty minutes into waiting I decide to ask the manager “ I know you are slammed and I’m not asking to be waited on until you have time but can you please wipe down those two tables so we can have somewhere comfortable to sit for the party ahead of us and ourselves?” She responded verbatim “I have accommodated you the best I can, but I can not leave my staff unattended.” I’m just gonna unpack this, first she never accommodated us at all. She had never even spoken to us. The host checked us in and we waited and had been staring at empty tables for the better half of an hour. (At this point they had about five employees total) second, and most importantly WHY WOULD YOU HAVE TO LEAVE YOUR STAFF UNATTENDED FOR YOUR HOSTESS TO WIPE OFF THE CLOSEST TWO TABLES TO THE DOOR? What the heck? So we wait, stupidly. Finally, we get seated. At this point there is only 3 tables with people eating. And about 7 staff members we could count. Oh but the story only gets worse. So we order. It took 3 minutes for our drinks to be brought to our table, another 5 to get our order taken (not too bad but you now only have five tables and multiple waitresses). Our salads get brought out. They gave the wrong dressings to my mother not a big deal but I did notice hers had lids and mine did not. We joked mine might not be safe since I pisses off the manager about cleaning the tables. The joked turned oh so real when a big piece of raw bacon was found in my ranch. I’ve attached the image below for proof. So I kindly apologize to my waitress because I was sending back my salad and showed her the RAW bacon. She very quickly said “it’s bacon ranch. We cook it a special way which is why it looks like that but it’s cooked. Just bacon ranch.” Ya, ok. I’m a regular customer. I get a salad every time. Never has there been bacon, never has it tasted like bacon, never was I told it was bacon ranch, never have I seen it written on the menu as bacon ranch. Plus ITS RAW. So I tell her I’m uncomfortable with the way it looks and send it back and request to just forgo the salad. (Ps it wasn’t removed from my ticket I paid for that raw bacon ranch salad). Then my drink was empty it took her 13 minutes to bring me a drink after I asked for a refill (yes at this point I was running a timer because it looked like lunch was gonna be three hours) she brought two teas sweet and unsweetened she asked which one I had. I stated unsweetened and she handed me a glass. It was sweet. It took 5 minutes to get her back to the table to correct it and another 8 to replace it. My husbands side was incorrect, my mothers meal had gravy when she couldn’t have it due to diet restrictions for diabetes (but she was scared to say anything even though she had stated she had restrictions when ordering and ordered it plain). Two party members had white gravy both were extremely sweet almost like someone used sugar instead of salt accidentally. And that was about it. I guess we lost our favorite place and won’t be returning."

"They deserve more than five! The food was great, was friendly and the place was clean! I had the pot roast. Fantastic! I also have to recommend the Huckleberry lemonade. They show great respect and appreciation of their staff with the pictures of them on the front of the menu. Good job! I will be back again!!!"