Pizza Hut 5611 Gem Lake Road, Amarillo, TX 79106

"This store went above and beyond. I ordered Pizza and they only had one delivery driver so they branched out to DoorDash. My pizza was delivered but nobody knocked to let me know it was delivered so some dogs got it. I called the store and they remade my food at no charge which was a life saver my kids were hunger. I don’t know her name but I want to thank her so much for going above and beyond."

"I went inside and ordered a large hamburger pizza! It took about 15mins. It was around 13$ and was just big enough for me and my son. Overall pretty good!"

"I had an absolutely horrendous experience with Pizza Hut and I strongly advise against ordering from them. I recently found myself in a situation where I was unable to drive for 24 hours due to a medical procedure. In need of food, I decided to order pizza through their mobile app. However, the app repeatedly showed an error message when I tried to place the order. To make matters worse, when I attempted to try again, my card was declined. To my utter shock, I discovered that Pizza Hut had charged my card the full amount for the pizza, delivery fee, and driver tip, despite the order not going through. When I called the store to address the issue, I was hung up on during my first attempt. After calling again, I spoke to a manager (whose name I never got) and explained my situation, emphasizing that I couldn't drive due to the medical procedure. The manager assured me that the pizza would be delivered since my card had been charged. However, an entire hour passed and when I called to check on the order, I was informed that it had been changed to carry out and had been ready for 45 minutes already. Shockingly, the manager even tried to charge me again for the same order. After a lengthy discussion, she reluctantly agreed to send out the pizza for delivery, but by that time, it had been sitting out for 45 minutes and was cold. Instead of remaking it to ensure freshness, she insisted on sending the cold pizza. Finally, after an hour and a half of frustration, I managed to convince the manager to remake the pizza and send it for delivery, as I had originally paid for. This entire ordeal is not an isolated incident, as I have experienced numerous mistakes with orders from this Pizza Hut location. It seems that I receive the wrong pizza more often than the correct one. Unfortunately, this is the only delivery option available in my area, or else I would have stopped ordering from them entirely. Given the consistent issues I have faced, I have decided to explore alternative delivery services such as DoorDash or Uber Eats. It is essential for businesses to prioritize customer satisfaction and provide a seamless ordering experience. Unfortunately, Pizza Hut has failed to meet these expectations time and time again. I strongly urge anyone considering ordering from Pizza Hut to reconsider and explore other options. This level of incompetence and disregard for customer satisfaction is simply unacceptable."

"Amazing pizza. Full of ingredients and made fresh! I will be ordering from this location again. Tammy and Sayann were great!"

"I usually have no issues with this pizza hut, but my last order sucked. It was an hr late, and when it did come, it was delivered to the wrong address. I was on hold for 25 min trying to fix the issue, the manager on duty didn't wanna talk, he got on the phone like 3 min. Then left the call up to the csr that had no clue what he was doing. I had a choice of a refund, or redelivery. I chose the refund but in actuality, I should have gotten both. I used to work for pizza hut and I don't remember customer service being like this."