Errund Cleaning Chicago IL 106 North Aberdeen Street, Chicago, IL 60607

"***credit card fraud*** I would be very careful with sharing your credit card info with this company. I used them a couple of times before and they were ok. But in 03/2020 I scheduled a service with them and at the very last minute (literally an hour before) the person texted that he couldn’t find a cleaner and cancelled. I had to leave early from work to do the cleaning myself for my guest. I thought that was the end of it. But after 13 months, in July of 2021, they charged credit card. So I texted the number and asked about it. Errund said it was a mistake and they were going to fix it but didn’t. So I filed a dispute with my credit card, which Errund then disputed, lying that they had done the cleaning in March 2020 (the one the cancelled). I am still working with my credit company to fight this and will even take them to small claims court if needed for wasting my time, energy, stress and steal my money. But you don’t have to. Stay away from this dishonest business."

"Extremely pleased with the very quick response and communication! I highly value being able to book for next day service online at only $26/hr. Now to the cleaning- apartment looked great and I was extremely pleased with the outcome. I knew I had a winner when I noticed they even wiped down the baseboards well which was expected due to the checklist I found online. I LOVE having such a nice clean house again and can't wait for our next cleaning!"

"If I could give less than one star I would. I know you hear that a lot from one star reviews but it’s true. DON’T use this company. If their price seems to good to be true, and they are much cheaper than other cleaning services, it probably is. While I can’t comment on their cleaning skills, they never actually cleaned my apartment, I can comment on their lack of professionalism and general apathy towards helping their customers. We scheduled a next day move in cleaning and confirmed the appointment in the morning. Less than a half hour before the 6pm appointment we got a call saying they needed to reschedule. They were willing to take an hour off the cleaning and we would have it cleaned first thing the next morning. While it was a little annoying that we had already driven the 45 minutes to meet the cleaner at the new apartment, we figured no harm no foul. Than we got a call saying they actually couldn’t give us an hour off our cleaning tomorrow but a future one instead. After another phone conversation they agreed to honor their original offer. The next morning we arrives at the new apartment, once again traveling the 45 minutes to do so, only to find out that our cleaner would be late. 15 mins turned into 30, which turned into and hour, which turned into an hour and a half. We then receive a text from our cleaner saying she just got off the blue line and would be joining us shorty. She had claimed it was delays on the blue line that had led to her lateness, but upon checking the CTA websites and twitter I found no reports of delays on the blue line. There was only one problem, the cleaner had gotten off a blue line stop on the opposite side of the city. She had gone to the wrong address. It would be well over an hour until she arrived at the correct address. We called the company, clearly upset, only to deal with one of the most apathetic managers in all creation. He offered halfhearted apologies and future discounts but took no responsibility for the ineptness of his company and employee. When we asked for half off the cleaning we were refused. Ironic, considering as a customer if you cancel a booking with less than 24hrs notice you are charged half the fee. We were able to cancel without a cancellation fee, but I’m going to keep an eye on my charges just to be safe. The worst part is this severely delayed our move because we were waiting to paint until after the cleaning and this pushed everything back. Unfortunately, Errund couldn’t care less about this or their customers. I know this was a long one, but if there was one take away from this, I hope it is this: Never use Errund."

"Errund has been a nightmare to work with. We had one cleaning service. The cleaner showed up 4 hours late and did a terrible job. I had to ask her to dust our living room table among other surfaces. I was unhappy with the service so I called to cancel my appointments which had been set up as repeating cleanings every 4 weeks. So, when I spoke with someone I was told that my account had been canceled. This was 3 months ago. Wouldn't you know the month after that I got an email saying we had a cleaning scheduled. So I called again and was told my account was canceled. Third time is a charm. This month I was again notified I'd get a cleaning. So I canceled it and emailed this time to ask for my account to be canceled. Of course, I was then charged a cancellation fee! Unbelievable. I started talking to someone over the phone last Tuesday (its now the following Monday) about the charge. I was told it would be taken care of. I have called everyday (except the weekend) to see why I haven't had my refund and they always say, "accounting is working on it." I have just called my credit card company and dispute the charge because their customer service has been absolutely terrible. Do not use this company. They are terrible."

"[WORST, THREATEN, DIRTY, EXCUSE] The cleaning service is terrible. The worst service in my life. We didn't order the "100% satisfy" service. This become there excuse for it. The cleaner arrived couple hours early for the service and we didn't complain it. There should be 2 cleaner but only one came and said " I can finish it! Don't worry!" But she didn't. We pay for the supply fee but she didn't bring enough supplies. Most of the supply are ours. The WORST thing is she use the fabric from the trash can to clean it after we said there are still some dirty spot. The cleaning is terrible. There has a lot of dirty spot left and if we don't remind her, she would just left. Besides, she has backache. When we require she clean the flour carefully, she said she can't beg down to clean it since she has backache. WHAT THE HELL IS IT? When we post a review on the Yelp, the manage threaten me "I can send you a copy of the signed checklist if you want along with her id. I hate to publish those on yelp to reply your response so I hope you can remove those otherwise the identify of your roommate will be exposed." I ask she left early because she can't do anything in my house. Why make she stay without doing anything?! The worst company I have never seen before. If you really post my id or lease it somewhere, my lawyer will sue you."