Carmel Appliance Repair

"Damaged our washer! The person out had no idea what was wrong and wanted to replace the wrong thing. Left all kinds of scratches on washer!"

"Absolutely laughable service. I have had to hound this guy as to whether or not he has the part to fix my washer. And if/when he is going to return. Keeps telling me he is going to "call you tomorrow". Total clownshow."

"Refrigerator ice maker. Tech couldn't get the ice maker unit out due to ice. Plan to come back next day. Didn't show. Text me 3 days later if can come Monday morning. I texted "after 11a would work". Never showed. Someone named Ceasar called about 2p asked if I got microwave fixed? Told him " It's a ice maker in refrigerator". "Told him his man was suppose to be here at 11a." He said" OH." I'll call you back in a minute". Never got a call!"

"The technician was very unprofessional, he came to check our freezer without any tools for couple minutes and concluded compressor failure. When I asked for Freon only, he excused for valve purchase and disappeared whole day. I called the customer service, but they couldn't control because they were sub contractors. The technician couldn't speak english well. He drove a 4Runner without business logo, which looked like a private/unlicensed contractor. The booking is fast, but the business really doesn't worth penny you spend. I guess that no one wanna throw money into water, right?"

"My experience was a complete disaster. I was told the washer needed a new belt kit. It was ordered and I was promised that they would return in 2 days to repair the washer. They did come when promised and I had to call and find out why. They installed the new belt kit, but the washer's spin cycle still did not work properly. I called back to report the problem and they seemed to have no sense of urgency to fix the problem. Eventually, the service technician called a couple of days later to ask about the washer. I was forced to call another repair service. They came promptly when promised. After a few minutes they told me the transmission needed to be replaced. The cost of the repair exceeded the cost of a new washer. My choice was obvious. Carmel Appliance Repair charged a total of $345 for a service they did not deliver. I will never call them again. Buyer beware!"