Sackman Animal Hospital 712 Center Road, Frankfort, IL 60423

"After my experience today with the doc and all the vet techs that rallied around my very sick cat today, I felt compelled to write this review. It’s a small gesture but this team absolutely deserves a shout out! I am more grateful than I have words, for the tremendous compassion and expert care the team gave my sweet girl and all they did for me too to help me stay calm and reassure me. The world needs more kind and giving of themselves people this staff shares all day-every day and I’m sure they don’t hear it enough…Thank You Thank You!!!"

"I’m very disappointed with the level of customer service and lack of professional care provided. My dog had an issue with her health which required labs in 2022. After this appointment I had been told that the office would follow up to schedule an appointment with repeat labs, and this never happened. My dog is fine, but a year later now I recently received a post card with the things my dog is due for including the repeat labs that should have been done last fall. In addition, they mentioned how they needed to see my dog before renewing her Simparica trio- which is reasonable. But a week later they also denied my dogs special diet food with Chewy…WAY too last minute, as they said my dog has to be seen within a year to receive the authorization. Now, I understand their are certain legal things that need to be accounted for when running a business and I also know that she was due for her annual appointment soon, but didn’t think anything of this. So, when they contacted me on a Monday after my chewy auto ship food order should have been delivered the Sunday before, this became extremely inconvenient as she has a very sensitive stomach and we were running very low on her food. We’ve had previous Vet care that would provide a couple single cans until she could be seen to renew her order etc, and they didn’t even offer that! At this time we have decided to take our business elsewhere, to a Vet who will hopefully be able to better communicate with their paying clients. But wait there is more- if you ever need your pets records for any reason, they only fax them. Be warned that they REFUSE to email records to you (the owner) or anyone for that matter- so be mindful as this will require a special trip. Again, just horribly dissatisfied and wanted to put this on here so others can be informed of what they may be walking in to at Sackman Animal Hospital"

"Dr. Sackman and staff are all incredibly kind and helpful with our two kittens. They've made themselves available for us with any questions or concerns as new, first-time cat owners and are always professional and timely in response as well as for appointments. We greatly appreciate their care!"

"Dr. Sackman, Donna & the staff have been working with our family for now 2 generations. She took care of my dads cat Blackie & now 3 other of our pets. I personally travel an hour away to see them with my two babies Loki Bear & Mr. PeanutButter. We truly trust her with our pets lives and she has been there for us through it all. Thank you to everyone at Sackman animal hospital for everything you do."

"Dr. Sackman and her staff are wonderful… they are not only are so good with my dog, they’ve helped out a friend’s dog by getting them in quickly as a new patient and also recommended quality end-of-life services and guidance for my father-in-law’s dog, who was in a desperate situation. They went above and beyond. The vet techs really seem to care, and I always feel like my pup is in the best hands. Can’t recommend them enough!"