Home Services at The Home Depot

"Always got what I need at great prices."

"up took my money for 4 windows said to be in stock in the Noblesville store. Then hours later said the point man there had already sold their stock and for me to return and be refunded. A trip that would entail 40 miles. Contractor had alreadyhad a claim check to pick order up."

"The worst customer service I ever experienced, not coming back"

"This Home Depot said that they are not willing to take any responsibility for selling me a fridge that broke within 65 days of installation. They sold me a defective product and then stated that I have to take it up with the manufacturer. On 3/9/17 I purchased a brand new Whirlpool fridge from Home Depot. On 5/13/17 the fridge stopped cooling and I had to throw everything away (after only 9 weeks of use) . I called Whirlpool since it was well within the 1yr manufacturers warranty to set up a service call (I did not purchase the extra warranty sold by Home Depot due to, out of 47 reviews, 40 of them gave just 1 star, and I quote “not worth the paper it is printed on”). A tech came out on 5/17/17 and ordered parts. Another specialized tech came out on 5/22/17 and stated that there was a major system malfunction and it is unlikely to be repaired in the next week as they have to test for leaks and possibly order more parts. I spent over $1500.00 on a brand new fridge that has been broken for 2 weeks and wont likely be fixed for another 1-2 weeks. I called Home Depot and asked them if they would stand behind their product and make good on the fact that they sold me a brand new fridge that (if it can even BE repaired) and is going to take almost a month and also 4 days off work. They said it's not their problem. I cant run a house without a fridge. I can cook without stove, and clean dishes without a dishwasher, but I cant function without a fridge. Unless something changes, I WILL NEVER purchase another appliance from Home Depot, and I will tell anyone that will listen exactly why."

"I used to be a Home Depot fan and shopped it almost exclusively for my home improvement purchases. That has now all changed and I couldn't be more frustrated with a store. Our experience with purchasing and getting a Home Depot (Crew 2) installation of a sliding glass door has been horrendous. Staff of both this store and Crew 2 have been non responsive and unwilling to provide the customer experience that we had come to expect. Trying to get someone to answer the phone, return calls, and respond with a solution (never occurred) has been a nightmare. Empty promises and excuses are all we get. Once our sliding glass door, if it ever gets installed, will be the last time I ever shop at a Home Depot."