Turner Appliance

"Recently I called Turner repair to service on our dryer that was making a noise. Turner repair personnel arrived and despite not listening to my recommendation so that I could replicate the noise, made a recommendation to replace four rollers. The repair technician said that he was surprised that they needed to be replaced due to the age of the dryer. Unfortunately, this did not resolve the issue nor did the repair person runs the dryer in my presence so I could confirm that the repair was effective. I scheduled a follow up repair and I had a very similar situation still without repair. However, this time, I noticed that a floor tile in the laundry room was broken. I then contacted the Turner Appliance call center and shared that 1) the dryer was still not repaired and 2) their technician broke a floor time. The call center personal asked me to send pictures and that a manager would call me back. Despite the call center person telling me that I would get a call, I did not, rather I received and email which essentially said "Turner appliance repair personnel are honest and his repair person denied causing any damage to the floor" - insinuating that I was being dishonest. He went on to say that the individual who laid the tile "did not do a very good job". How dare you blame tile instillation which was completed 9 years ago, having zero issues with the tile until your repair person visited. A very poor response from a a manager. Additionally, I responded to his email with additional follow up and the manager did not respond. After purchasing 2 refrigerators, 1 washer and 2 dishwashers and being a loyal Turner repair customer, I will look elsewhere for my appliances and repairs. Based the review below mine, this appears to be an unfortunate trend. Buyer beware!"

"Had someone out and didn’t have the part so they ordered it and scheduled us. Called the day they scheduled and said they ordered the wrong part and rescheduled again. Called us again that morning and said they have to reschedule again. Just a huge waste of time. Save yourself the aggravation and call someone else."

"Have used Turner Appliance Repair several times over the past 20+ years, with good results. However, in June they replaced a defective hinge on our GE double oven, which is used infrequently. The hinge is already sticking like it did prior to the repair. The new hinge carries a 3 year warranty but Turner only warrants their work for 30 days and is demanding an $85 fee to return to investigate the problem. The manager was extremely rude when we expressed frustration with paying $85 to correct a poor repair job! Needless to say, we will no longer do business with Turner Appliance Repair and would no recommend them!"

"Nate was our service person for repair. Great job! Knowledgeable about our device; another company's tech had no idea how to repair it. Pleasant. Efficient. We have his name for any future repairs!"

"Awesome service Miguel is the BEST thanks to him he was able to fix my Whirlpool washer in no time. He is excellent and exceptional in his job! Thank you so much for being the best!"