CVS

"Requested refill online ahead of time to prevent any problems . Checked online and order was to be ready 2/7 by noon. Checked on 2/7 and order was to be ready by 3p. Received text about 3p that would be ready soon. Went to store at 4p. Not only was it not ready, they did not have it in stock and couldn’t tell me when they would. Snot-nosed kid said that’s just how their system works. Pathetic!"

"Prescriptions are never ready on time (even if we receive a text saying it’s ready, it’s not when we get there), often times don’t have the prescription and rather than finding a location that does they tell us that we have to call around to ask, they never have our insurance on file even though we have had the same insurance for a decade, it’s literally always something! We will be switching pharmacies!"

"My dentist sent in a perceptions to this pharmacy on 9/9/23 for pain and a antibiotic. I was in severe pain for over a week. when I went to pick up the perceptions the pharmacy was closed all day because no one showed up to work. I returned to pharmacy next day on 9/10/23 to find out they were still closed because the pharmacy people did not show up for work again did not. being in severe pain, for third day I still do not my perceptions. If this is the way they treat their customers they need to shut this place down. still in severe pain"

"26 years I've been coming to this pharmacy. They were friendly and patient-oriented for a long time. The pandemic changed many things. But I still expect to be treated like a human being by human beings. In the past few years, I feel I've been treated more like a number than a person. Recently, it has gotten even worse. Last night, I waited on hold for 20 minutes before hanging up. I was trying to find out if they had received a prescription from my doctor. My car is in the shop, so I have to depend on someone else to take me to pick up my prescription. So it was necessary to know if they had filled in my prescription. I decided to wait till later to call, when maybe they weren't so busy. It was 8:03, and they had already closed. They used to stay open till 9:00. I called again this morning and waited 15 minutes before someone finally answered. I asked if my prescription was ready. I found out they had not even gotten it off the computer, even though it had been called in early yesterday afternoon. I asked the pharmacist if my 15 to 20 minute wait on the phone was normal. She said yes. I informed her that I'll probably move my prescriptions to Walmart since they answer the phone every single time. They've always been friendly when I've picked up my boyfriend's prescriptions there. All she could say was okay. And tell me that my prescription would be ready in an hour. It was very nice of her to tell me that they would be ready so quickly after I had waited this long, but I intend to move my prescriptions immediately. I'm very disappointed. I know they and many other businesses have had staffing problems since the pandemic. But I can't understand why CVS continues to experience this problem, if this is even the reason for the decline in customer service. Other pharmacies have managed to meet their staffing goals and are still providing the kind of service we all expect and deserve."

"Over the last year or so, this pharmacy has completely gone to rot. The majority of the techs are either untrained or just don't care, but either way they're rude and unhelpful. They'll answer a question with "I don't know" and expect that to be an adequate answer instead of asking another tech or the pharmacist, and that would be a a lighter complaint about them. The only time any of my pharmacy experiences go smoothly is when I'm going in to pay and pick up, but that's after all of the drama of getting it filled has already happened. If my insurance would allow it, I'd go to a completely different pharmacy chain all together."