Walgreens 5600 West Touhy Avenue, Niles, IL 60714

"Just left here after having the weirdest interaction with the elderly cashier. I was on a secret shopper assignment ,and I asked her as simple interaction if they had a garbage can. Because I hadn’t really been into a Walgreens that didn’t have a garbage can or basket in the front of their store. She replies”yea,there’s one down a few blocks” confused and but gracefully I just figured she didn’t hear me clearly. Then I proceeded to ask her about cash back. And she says “we only do cash back for $25..” I saw two other workers one was a tall thin man who saw me and didn’t greet,even after he was done helping someone. The last workers was a young woman in cosmetics,and after telling her about the interaction,I had just had. She apologized and thanked me for letting her know. But assignment wise,won’t be back here."

"Likewise, Zero stars . Was waiting in the drive-thru lane for a half an hour as the only vehicle, tried repeatedly to use the call button and each time the staff hung up on me without even speaking. I kept my cool and was just patient as possible but eventually left after waiting for half an hour. In that time they had exactly two customers inside that they helped each taking over 10 minutes. Absolutely the worst Walgreens pharmacy in the area. Switch to Osco."

"Staff at pharmacy slow and lack common sense. Often they won’t process a prescription for ages when refilled online. They don’t pick up the phone. Once when my prescription was sent to another Walgreens (too far for me to go to since I was about to travel) by accident and they told me they couldn’t refill it because it was “already at the other pharmacy, so you have to wait another month”. I mean, honestly, before saying something stop and think for a second whether it makes sense."

"I've called the pharmacy multiple times and been on hold for over 20 minutes, only to have them not pick up the phone and hang up on me"

"They deserve zero stars. If you ever need prescription, skip this place because they do not answer their phone, they do not answer questions which leads them to inevitably mess up prescriptions. I’ve only tolerated them due to pricing elsewhere but the amount of hell you have to go through is not worth it. I’ll pay extra elsewhere to work with competent human beings."