Red Door Property Management

"I have been renting with Red Door since Oct of 2023 ! I haven’t had any issues since I moved in, they are quick with maintenance request and repairs. I love my property, and the area of the house is nice plus rent is affordable. They are very communicative with you once you move in and you have the option to pay rent online! Thank you Red Door! I am having an lovely experience so far!"

"It’s just amazing to me the difference, the right, Property Management can make. My previous property manager couldn’t seem to get my tenant to pay the rent for months at a time the person I had contact with there, was extremely rude to me, and when I shared some of the emails that I had received from him with others, they were like “ he talks to you like that? “ Since I’ve gone to red door, not only have, they gotten this tenant to pay on time, in fact, they have gotten them to pay in advance. At this point their payment record has improved so much that we’ve actually decided to renew the lease with the tenant."

"*Many reviews are from property owners - I'm a resident* Application Process - 5/5 I applied for a property in spring 2022. Like other reviews have mentioned, the application process is thorough and requires money up-front **with no guarantee that you'll be selected for the property**. The latter was a first for me, because I'm used to paying an application fee once I've toured available units and chosen the place I want to live in (there's no question of someone else potentially getting the unit). The leasing agent contacted me 1 or 2 weeks later to let me know that I was chosen. I had to sign without viewing the house in-person, because the demand was huge and I couldn't be there before they'd allow the next person in line to have the unit (I was out-of-state). I was able to come see the property after signing the lease and before the lease began, but the agent did not give me the tour - the previous tenant did. Looking back, this seems bizarre - many agents now do virtual tours via a videocall. Move-in Process - 3/5 On move-in day, an agent wasn't present to help me get inside. The key to the house was in a padlock and the code I was given to the padlock didn't work. I was able to get ahold of the leasing agent, but this experience was stressful - I had scheduled movers and moving pods and this put my money and their time at risk. Leasing Agents - 3/5 When you call or email Red Door, you will talk to JC or Jedda (they sound like the same person to me, but maybe they're not). They're friendly on the phone, but sometimes no one answers the phone. And sometimes I've left a voicemail and no one has ever called me back. In terms of getting questions answered, the support feels minimal. I asked about a decision the property owner made regarding the fireplace and never got an answer, despite being told that the agent would contact the property manager. I asked about the lease renewal and didn't get info until 1 month before I'd need to sign or move somewhere else - normally you have more time for that decision. Maintenance - 5/5 If you need highly technical service done, Red Door works with specific vendors (AttaBoy - plumbing, Ely Stokes - fireplace, Azure - electrical). These techs tend to be friendly and repair quickly. Red Door, itself, operates with a bare bones maintenance department, when you take into account the fact that they have 2 main people supporting 200+ properties throughout Indy. When I first moved in, Arthur "Buddy" was the maintenance tech - he was rude and unwilling to do a lot of work. For example, the previous tenants self-installed insulation in the garage (aka unprofessionally) and it's falling down and exposed - this is a health hazard as breathing the air in there can cause cancer. Buddy was unwilling to remove the insulation and said "you can just poke it back up into the beams". As of summer 2023, however, there's a new maintenance guy named Howard and he's skilled at working on a variety of things (windows, garbage disposals/sinks, etc.). Howard fixes issues with care and quality parts for a long-term result. Howard is also friendly - he will listen, answer questions and openly educate about what he's doing. Mark Lim is the maintenance coordinator and is also great - when you call or text him, you will get an answer. So, service is slow, but it's quality. Property - 5/5 The house is 60+ years old but well insulated, strong water pressure, etc. Unit is clean (no experience with bed bugs, ants or fleas from previous tenants). Neighborhood is awesome (no loud, rude or unsafe neighbors). Some appliances are old or cheap, but that's on the owner, not Red Door."

"I have been utilizing the property management services from Red Door for 4 years now and I am very satisfied with their services. My home is well maintained and if a problem does arise, the maintenance team gets right on it. When my home comes up for rental, Red Door handles everything and locates a qualified and quality tenant quickly. I have no hesitation in recommending Red Door to anyone who is in need of a property manager in the Indy area. Jedda, Chris and the whole team are a pleasure to work with."

"Red Door is cool. Only issue I have is that they give the owner of the property the choice of whether they want Red Door associates to freely come in the house whether you are there or not to do an evaluation of the property. I can understand checking on the house from the outside to see if there is any storm damages or what not. And that shows lack of trust they have with the tenants they have rented the property out to. Also to just walk into the house freely is not cool. Especially when you have kids in the house. They let you know that they are coming to do an inspection of the house and we get that but, it doesn't mean that it is safe for the family living in the house and that we like it. We have rented before and never had to deal with that."