Quality Inn & Suites 4345 Southport Crossings Way, Indianapolis, IN 46237

"Found needles under the bed smell is awful doors wouldn't shut properly over all terrible hotel"

"Room is clean. Bed is comfy. Lady at the front desk was very kind."

"At first, reading the reviews I was a bit sketched out about it, but we were tight on money so we went anyhow. The lady at the front desk got us a bunch of deals so we ended up paying much less than we were expecting. With this hotel, you get what you pay for. The rooms were very nice, and clean, along with the rest of the hotel for the most part! Pool was nice and refreshing, and the breakfast was pretty good! Overall, for what we paid, it was a great hotel"

"I am an electrical contractor and I spend 50-75% of the year on the road living in hotels. This was the absolute worst experience I have ever had with a hotel. I was working 3rd shift so I checked into the room at around 3 am Monday morning, told the desk clerk that I would be checking out Wednesday at 11 am. Monday morning at 11:30 am I was woken up by the hotel manager barging into my room. He then demanded that I come down stairs and sort out the issue. While talking to him at the front desk he was very rude and condescending. All verbal communication was about useless because of his inability to speak clear English. He demanded that I had not paid for my room at all. I told him that I was going to get my luggage and leave and he refused to let me back into the room without letting him run my credit card again. In the end I was charged for 6 nights instead of the 4 that I had stayed. I'm waiting on a refund of the charge for the extra 2 nights which he insists will only take 5 days, but the very large sign at the front desk assures you that I can take up to 30 days. The rooms were nice, dated TV but otherwise no issues other than the management's inability to do their job or act in a professional manner."

"To their credit, the management refunded my room charges. I stayed one night here with my 11 year old son on a road trip. We looked for a place with a pool. The pool was cloudy and poorly maintained. Mildew stained the floors and tiles were missing. Then there's the room. The shower was broken, either scalding or freezing water. The carpets were fuzzy with dust and stained. But the worst part was waking up with blood on my sheets because I had been BITTEN BY BEDBUGS. I caught 3 bedbugs in a water bottle in a matter of minutes. I brought them up front to show the manager. He was very sorry and a really nice guy. He gave us a key to another room and some garbage bags to wrap my suitcases. There were no visible bedbugs in the next room but the toilet was broken and the fire detector/sprinkler was broken- wires hanging out. The free wifi did not work in either room. We sat in the breakfast room (no orange juice) and saw two suspicious beetles crawl across the floor. I cannot confirm that they were cockroaches. The waffle was good."