Wyndham Westfield

"So we got a room here for a stay to play tournament for this coming Friday and my kid ended up with serious health issues which will stop us from being able to attend. Its now Tuesday morning so we figured even though it was about 12ish hours past their cancelation time theyd work with us because of our situation. We were met with zero compassion about our situation and basically told its policy sorry. So now weve got a kid whos going through a very tough time and at a time when we need money the most and this place still charged us 150 with not even any sort of even a possible negotiation on the price since its not even a day past the cancelation time. We stay at hotels all year and this is the first time ive felt like id never again give this place any of my money. Also feeling taken advantage of at a vulnerable time for us. This place should actually listen to people and treat every situation accordingly. We need the money way more than they do for a room theyll probably fill regardless. Thanks for making a really hard time even harder on my family Wyndham I hope thay 155 you took helped you guys a ton. Never again"

"My family and I traveled 5 hours for a football tournament and stayed at this hotel. We reserved a room for 2 nights & after our first night received the unfortunate news that my grandfather had a massive stroke and heart attack- so we needed to head home. We explained the situation and asked John Deluca, front desk manager, what we should do as far as our reservation- he said because we didn’t give them 72 hours notice, they could not clean our room and resell it so we would need to pay. I would’ve actually been fine paying because I just wanted to get home- however Mr. Deluca was EXTREMELY rude & abrasive, as well as condescending to my husband and I. I am highly disappointed in the customer service & just plain decency provided by Mr. Deluca. We come to Grand Park often for sporting events and will never stay at this hotel again. Unfortunate, because it’s a nice property- however I will never support a business that employs people who lack basic human decency."

"Room was Clean but overall horrible experience. I’ve had better experiences at a motel 6. First, elevator needs serviced. It started shaking before your stop. Second, I ordered food and the Uber eats driver could not come up stairs. Even though you don’t need key access. It was only because the front desk saw him. Also, there is no shower door. The bathroom floor gets soaked after shower. Another thing is breakfast. You can’t even order breakfast from the hotel on weekends. Restaurant is closed and no complementary breakfast given. Over all horrible experience. Not worth the price I paid."

"Management was incredibly rude to my partner and I. Miscommunication within payments and he looked at us as though we were criminals or unfit to pay when I make a great living for myself. Very unprofessional, very rude, and very dissatisfied with my stay. I have spent a lot of money in this hotel and I can't believe that just happened or a human could act as so. He spoke very rudely to my partner and told her to mind her business. I am appalled with his actions. I love this hotel very much and all of the other workers here. We will take our money elsewhere next time thanks to your GM!"

"The staff is awesome. We arrived early for a concert and just thought we would see if a room was ready. Lucy went above and beyond when we were not expecting that. She got us in our room early and was fantastic the entire time. We stayed here 2 times this summer to go see concerts at deer creek. We will we back because of this hotel."