Delta Faucet Company

"I have to say that the customer service person was actually nice and tried to be helpful but their policies are horrible. I ordered a replacement part that was described as 2 3/8 inch length, but when it arrived it was about 1 1/2 inch, so totally useless. It turned out that the description on their website was wrong (as admitted by their representative) but as the part was under $15, their policy is neither to replace it (I was told they don’t have a larger part) nor reimburse it. What kind of policy is it when the company makes a mistake and kind of says, „oops, too bad, you have to live with this“. Never again any Delta products!"

"Very helpful and kind delta customer support team. I had a small issue with the delta faucet and the small faucet part arrives within 72 hours. Highly recommendable and often sales competition is better than retail."

"I purchased a Delta faucet in 2018 from Amazon. In 2023, it started to drip water. I happened to view the warranty information on the order and was surprised that there was basically a lifetime warranty on the parts and finish. The caveat was that the purchaser had continued to live in the same residence where the faucet was installed. After exchanging some information with customer service, the replacement parts were ordered and should arrive shortly. It's rare in today's environment that companies still practice superior customer service. My home was originally equipped with Price Pfister fixtures. In the past they honored a lifetime warranty on their products, but post-pandemic they decided to place limitations on claims. I will not hesitate to purchase Delta products in the future."

"Have a Delta kitchen faucet that was malfunctioning. Whenever you depressed the trigger on the sprayer, the faucet would lock up and dispense nothing until the household water supply was turned off and the pressure released by opening a bathroom faucet. Then the faucet would operate fine until the sprayer was actuated again. Then the clearing process began all over again. Obviously this was quite annoying. Finally, I called Delta Faucet service and explained the situation. They sent a new sprayer hose at no charge and after installing it, the problem was resolved. What a breath of fresh air dealing with a company that stands behind it's product with such friendly courteous and expert service. Delta Faucet is the best!!"

"Customer Service with Delta has been awesome, once again! Both times I had to call customer service I needed a replacement part (one magnet and two aerators). Each replacement part was immediately shipped and arrived within a couple days for free! I appreciate the fact that Delta stands behind its products and makes it so easy to resolve an issue. Thank you Delta (and CS Representative Earl)!"