The UPS Store 1260 US Highway 72 East, Athens, AL 35611

"I go to this store frequently and have had nothing but positive experiences. The staff is helpful, knowledgeable and courteous."

"Very convenient for me and very friendly staff."

"I have not received my mail since August from the post office apparently this location has had issues where they are not able to receive the mail from the post office when it’s forwarding. I’ve never had this issue before. I contacted the store and post office to see who can help me and tell me where my mail is at. I regret getting the year membership. I was told that the owner is the only one that can do a refund and that they don’t even know when he would be in store next time. She called him and he told her there is nothing they can do. I want my money back this is the worst experience I had ever received please don’t get a pmb here unless you want your mail to never be delivered. I will have to escalated this until I get my mail. Thanks"

"I made an appointment last week to get a document notarized because I wanted to make sure I went while a notary was present. I was sent a reminder email about my appointment and showed up a few minutes early. When I got there I was informed that no notary was present and I would have to come back at 11. I’ve wasted gas and an hour of my morning because someone couldn’t simply call or email me to inform me that a shift change was made and no one would be here to notarize my documents."

"Last month I had a delivery issue with my freight shipped to Ca. After talking to the owner we sorted out that I had shipped it to a PO Box unawares that UPS can not fulfill those orders. It was plainly my fault but they resolved it in my favor which they did not have to do. They care about customer service here and I will definitely continue to patronize their business. Thank you Jason for your help my friend."