Central Ace Hardware 1025 North Arlington Avenue, Indianapolis, IN 46219

"We went in to Ace today because I could not get a screw out of a part of my wheelchair that needed fixed. We walked in the door and immediately Mark asked us if we needed any help. He was unable to get the screw out with a screwdriver and so he took it and used a drill and remove the screw. He then offered to put the new piece on and put the screws back in. Putting the new piece on became a little bit more challenging as it did not just slide on. He did not give up and took the time to figure out how to get the piece in there. He then put the screws back in and made sure that we had it on the correct direction so that it was done right. He was very very friendly and very helpful to me and my staff. He worked well with the other employees when he had some struggles trying to figure out why it was not working. And he did not make me feel silly for not being able to do it at home."

"Stopped in today to get a new lock. Walked to the registers where the employees were all talking. No one acknowledged me, so I said excuse me, which register should I go to? She said that she could help me. So, I set the lock down. I was not asked if I was a rewards member or anything, which was not a big deal. As soon as she handed me my change she turns around to finish the conversation with the others. My item was not bagged, and I was not asked if I needed a bag. I thought this was quite rude, but thought maybe she was having a bad day. As I picked up my door lock, I said thank you, have a great day. I was ignored. The employees at the register always tend to be rude here. I went in for batteries once that were behind the counter and was given attitude and told they did not carry them, although I was looking right at them. I pointed them out and that only got me more attitude, so I went and got them elsewhere. I think the only reason I gave this location 3 stars is because it is convenient for my needs and the guy who makes the keys is always great."

"I really don't know much about hardware, which is why this place is great. I can take a screw or bolt, walk in, hand it to them, and they get me what I need. In and out in 5 minutes or less! Make sure to check out the Halloween festival artwork."

"I love this cozy store - it's in the old Arlington Theater where as a child I went with my sister and mother to watch dozens of movies back in the 1950's and 1960's. The store is in a good location and everyone in there are helpful and nice. I hope it never closes. I'm in there at least once a week."

"It is very nice having a local hardware store. Like most ACE locations I've been to, this one feels like stepping back in time a couple decades in a good way. Not just the lack of big box bells and whistles, but a level of customer service that has almost disappeared most places. I just needed a couple nuts and a young man stopped me at the door, took my bolt, and found exactly what I needed with a smile on his face. A very positive experience."