LL Flooring 8410 North Michigan Road, Indianapolis, IN 46268

"Great place to get butcher block counter top! Prices were comparable to other stores."

"Wonderful experience! The sales staff (Brian Holtgrave) was friendly and knowledgeable. We like how the kitchen floor turned out so much that we decided to put it down throughout the rest of the house!"

"Very helpful, professional, friendly, knowledgeable about products & options, very reasonable price point for the product, huge amounts a display sample options to touch / feel. They even took display samples outside to look at in the direct sunlight and shaded areas, plus samples to take home for review within our home before making the final choice of purchase."

"Try other LL stores first and if you go to this one, be sure to confirm everything you have on your order with professionals… you know what.. just don’t go to this store… we had the most unprofessional experience with their store manager Dannie… we were suggested to purchase quarter rounds for our stairs after their measurements to hide any gaps that may appear between risers and treads but our contractor told us not needed cause with proper installation, there might be gaps but not visible enough to cause problems. It will be a problem only when you do a lazy installation and try to cover up with quarter rounds (have you ever seen pictures online having quarter rounds on your customized stairs, not in my life..) 2. She told us the longest we could go for our customized treads is 5ft but the other store told 6ft AND they even talked to the factory and had our treads customized to our length (this service I didn’t get from Dannie even with my concerns and questions. Was shut down completely in the first place). So why one said 5ft one said 6ft? Because when they generated my order, they did a “quick quote” not a “detailed quote” so they were seeing less options… can you imagine a store manager made this mistake…imagine how ugly our stairs will look like if I go with what she suggested “putting two pieces together to make up the length”… And their attitude were: 1. “why aren’t you trusting our guidance and having questions” and 2. “no no you made the change and now it’s a problem, you agreed to it” 3. “Can I call you right back” when you are trying to order something and thirty mins later they called back. Ohh I didn’t get any proper receipt from them once… it’s a phone call, and after that, no receipt and no emails. I don’t even know where to search when there was a problem and there was a problem… We spent almost $10k with them but now I really wish I had purchased mine from the Washington st store cause they are so much nicer and professional. I just couldn’t have a worse experience with this store!"

"The Flooring Stores in both Indianapolis and Greenwood provided us with outstanding service and assistance during our buying experience. The Employees of both locations were knowledgeable and Professional. Their guidance through this process left us nothing but praise for them and this Company. Would recommend to anyone who prefers a more personal environment for their flooring purchases, other than a Big Box Store."