West Coast Life Insurance Co 2801 U.S. 280, Birmingham, AL 35223

"I’ve had a whole life insurance policy since 1980. Very easy to get a hold of a representative when I called. Documents simple and straight forward to fill out. Able to scan and email documents back to the insurance company, only downfall was that it takes 7-10 days for the reply documents to be mailed back. I am also able to login to my online account."

"EXTREMELY awesome phone experience with Frankia, their West Coast Insurance representative. Took care of all the customers needs, and 100% satisfied! Great job! :o)"

"Buyer Beware! What a shock when my automatic deduction tripled! I now recall getting a letter five months ago informing me that due to birthday, rates would increase. No additional notices closer to the rate increase. I learn from my mistakes and will cancel."

"I have placed several calls during business hours to the home office. The phone tree requires verbal commands, but though I have no accent, it still requires three attempts to “understand“ me. When I finally get to “Please wait while I connect you,” the end result is a singular ring, and then a hang-up."

"If I could give WCL a zero I would. 2 hours on hold and I gave up. Every 24 seconds a cheerful message tells me how important my call is. I heard that message 360 times before I gave up. Shame on them."