Royal Audi 3333 East 3rd Street, Bloomington, IN 47401

"Multiple emails and calls unreturned, then told that something that is CLEARLY faulty (parking sensor) with video evidence it can't be covered because there is no fault code stores EVEN THOUGH they replaced the same part with the EXACT same symptoms before. Lame excuse of why the problem is occuring just to get out of doing what's right. The warranty is useless when they don't want to put some work in to help. Purchased Audi care, and ALL service done through dealer, and I get no support. Instead of fighting Audi to do what's right it's "oUr hAnDs aRe tiEd wE cAn'T dO anYtHiNg" Save yourself the hassle, by a BMW or Lexus as the service is unparalleled. Never have to fight for warranty work. Never feel that I don't matter, or my business isn't appreciated. I'm convinced warranty claims here come out of their pocket because I've never had people argue so hard NOT to fix your problem. Based on others who have bought Audi's through here it's the same level of service and excuses. Glad others had good experiences because mine was garbage."

"Company values customer loyalty. We purchased our car here and have been consistently taking it in for service. Always very pleased. This year we ran into a manufacturer issue which involved an extensive and time consuming repair. It could have quickly devolved into a nightmare situation. However, Audi service handled it professionally and with excellent customer service. Thank you Preston and Samantha."

"Recently went in to have my Q3 serviced. Normal scheduled service plus a tire and noise issue in one of my doors. Both issues were resolved. Preston had an idea of what the noise issue was and he was correct! Got my car back later that day! The service department makes it easy!"

"Took my car for coolant flush and repair (engine mounts & wheel bearing) one week ago, I was so disappointed with my extended warranty company not paying the full amount of rates. I then decided to pay the balance ($1000ish after the service contract covering half of them) while waiting for the part arrived. I tried several times talking to their manager Michael but was told he was on his vacation... Then a couple of days later, my service advisor Justin called in and told me they worked out with the extended warranty company so ending up today only wpaying $100 deductible amount as shown on the contract! I believe they had done excellent job negotiating with cunning warranty companies and saving money for their customers. The shuttle service was superb too. Thumbs up for Rick and Walter. My car runs perfectly now and I think this dealership (specifically the Audi service department) is trustworthy. They absolutely deserve this five-star."