Cross Paint & Body Shop Inc

"I will never take my car to Cross Paint & Body Shop. I had to take my vehicle there for an estimate after a hit and run. First of all, the office staff fluidly used foul language in spite of having customers in the office. Next, I dealt with Matt Dewey. He was not super warm and fuzzy, but I can deal with that if he had been professional. However, he proceeded to speak condescending to me like I had no idea what ceramic coating we had or where we had it done. I proved him wrong on that one, and he still talked down to me. On top of that, he took it further, still using foul language, to tell me what a scam ceramic coating is, how it is water soluble, how people charge way too much for simply spraying a cloth and wiping their car down, and on and on. Very, very poor customer service. Regardless of my being a female or him not approving of ceramic coating, there is a level of professionalism that should always be maintained. Matt Dewey was disrespectful and should never have provided such a lack of customer service. I would never recommend their company. They may turn out good work, but their front-end experience is simply awful."

"They did an AMAZING job on our truck!! You would never know our truck had been damaged! We highly recommend Cross Paint & Body Shop!!"

"I have done business with Cross Auto Body for over 25, years, they have always done an excellent job."

"Would’ve given 0 stars if I was an option. Let me ground this review in reality by stating I was initially impressed by the level of customer service upon my first visit. They were highly recommended, and Matt was very helpful during my initial meeting with him. Through no fault of his own, it all went downhill from there. I first waited four weeks (first availability for them) for my appointment to drop off my car based on my initial positive experience. They even called me to bump up my appointment 2 weeks ahead of the initially scheduled appointment. On the day of my appointment, they stated they had no record of that and asked if I would be willing to wait until August 2023, due to their then-current availability, to have my car fixed by them. I don’t care how how good of service they provide, that is completely unacceptable. Since that unfortunate experience, my car has already been fixed and has been been looking great for well over a month now after having taken it to Tony Kinser’s a few miles away. They’re far and away more professional than my unfortunate experience w/ Cross Paint and their work is/was outstanding. Go there instead."

"Very thorough appraisal on dage finding things normal eye would overlook. Very nice guy, very clean business. And had insurance filed and approved within hours. Not a five star due to not having work done yet, after work I'm sure it will be a 5 star rating. They seem to do business great and care about what they are doing."