Birmingham Housing Authority. 1301 25th Avenue North, Birmingham, AL 35204

"Very unprofessional group of people. They are not for the people. They have their wall clock set 10 mins fast just to make people lose hope. There is absolutely no hope for our people. Zero compassion zero communication. Nobody knows anything at the office. No apology just a set up to fail."

"I have been trying to call them left and right bout my voucher in pregnant I need my voucher and then y'all got my social card and I need that back asap I need my voucher so I can move to have a small 1 year old and I have a baby on the way nobody is not picking up the phone what is wrong with these people up here omg they need to be shut down for good or get new people up there becouise there no way nobody is not picking up the phone I NEED MY DAMN VOUCHER SO I CAN MOVE RIGHT NOW I HAVE A ONE YEAR OLD AND I HAVE A BABY OTW I NEED MY voucher RIGHT NOW AND I NEED SOMEBODY TO CALL ME BQCK ASAP RIGHT NOW"

"I have been calling an turning in paperwork.. since I last my job at the end of May.. I been calling an leaving voicemails... No call back.. no answers... my landlord contacted me an told me he havent receive any rent for September August nor October.. an can't contact nobody at all.. we never know when we have a new worker.. an alot of them have jacked up attitudes.. Ms Kenzie .. an needs to be out the office.. they can't explain anything right.. don't act professional at all. Taylor Brown as well"

"I would give this office a zero if it was an option. This office customer service is the worst I've ever experienced. There's rental companies like Barrington that want even take on new renters because the service is so horrible. The clerks are very disrespectful and there's no regard for human dignity or privacy at this office. The so call, call center is just as bad because you don't receive a call back and they don't have any answers to any of your questions. The government shouldn't allow people to be mistreated this way. I've been waiting for an inspection for three weeks and there's a deadline on my voucher and to get an extension will take another month. This is absurd....."

"They have one old lady who slowly works the front desk & half the time doesn’t know the simple answers to applicant or resident questions. The supervisors & staff at the location at the 3rd Ave S. Will justify their poor & unprofessional actions. They will tell you that they have hundreds of calls coming in every second of every hour. Or the old lady is on her one hour lunch break. They will NOT answer your calls but they WILL continue to send you to voicemail. I have visited this location multiple times & I have watched the office staff do more talking to each other than on the phone. It took me exactly 38 times before I actually spoke with someone. Good Luck!"