Landing 17 20th Street North, Birmingham, AL 35203

"DO NOT USE THE STANDBY OPTION! Landing is not a bad service. But the standby option is incredibly sketchy when it comes to reliability and functionality. Twice I had my reservations canceled directly before move in without any notification. I had moved out and showed up to the apartment I had reserved both times and then found out that it’s been canceled. Both times I called in and they confirmed they are not required to notify me about that change. It’s incredibly unrealistic. I’m okay with moving around every 3 days given my work but leaving your customer out to dry last minute with zero refunds is not okay. I would highly recommend that you do not use the stand by service."

"VERY EMBARRASSED to say that I worked with this company a year and a half ago. After being on the team and working so closely towards the business model, I had to step out of the company cos of visa denials but then myself and my husband stayed with the network to call it our home for a year and a half. We had no problems until one fine day we hear our neighbors moving out cos Landing asked them to leave due to their fall out with the HOA. We open our App to see if our lease was still intact and guess what, it was a red, highlighted message box that said we have to move out in a couple of months too. A piece of communication that involves a move should have been communicated via an email or call from the Landing team and that DID NOT happen. We had to call and find out what the issue was. Fine, we accept it and move out in two weeks and they charge our card for $942 without any notifications or receipt of what the charge entails. Again, we call and they make up the numbers on the phone without a paper trail of what they are charging for. The weekend goes by and another $918 have been attempted on my card WITHOUT any communication or email as to what it’s for. Having encountered the first false charge of $942, we did unauthorize our card details cos we couldn’t trust the company with it anymore cos they were making charges once we left their network. I furiously call to ask what the charges are for and they again make up charges for items that are in the apartment that we had left behind that belonged to them. All of the items they say they provide for a fully furnished apartment have been left back in the apartment and they say they are going to charge us for the new people to move into?!! we have lived in that apartment for 1.5 years with their white linens and have left their white linens stainless and spot free and they say we have to pay for new ones for the next person?! None of it makes sense!! And I 1000% will pay for damages or missing items but that is not the case here. Very disappointed With how the Area General Manager handled the situation too. Absolutely of no help! I’m heartbroken to see the state of Landing and how it has reduced itself to be. A company that once was extremely successful is now dealing with such fraudulent practices."

"Landing Apartment Rental and mobile application are SUPERLATIVE, profession, and a great value for temporary residence. I stayed for three+ months while in between travel and permanent residence research. The local support staff and manager always answered quickly for any questions or other requests, regardless of the day or time. The entire process - from initial sign-up, day-to-day enjoyment, through final checkout and account reconciliation - were without any dilemmas or disappointment. I can highly recommend Landing for short to even moderate long-term residential needs."

"Our experience with landing has been horrific. The first apartment had countless issues and stained countertops and sheets. It smelled of curry and the situation was not ideal. The place was also missing a bedside table. The second place we were transferred to was filthy. The bathtub was completely clogged. The dryer didn’t work. It was horrible. Maryn who is a manager was horrible to deal with. Her customer service is atrocious and her idea of a clean apartment is the equivalent of what a homeless person would consider clean. Their mailing system to direct packages to your place of residence has lead to countless packages not being delivered. They tell you to put “hello landing” in the To section of your package and it never arrives. While it has been convenient to stay at a short term slightly furnished apartment, we do not recommend Landing at all. Never again."

"I’m currently living in a Landings unit and loving it. First off, the beds are hard to get out of because they are so comfortable. Secondly, everything I needed to start living my best life was already here…pot, pans, dishes, wine & on the rock glasses, linens, you name it it’s already in your unit. I came with suitcases, a few boxes and pictures. When looking for a place to stay one property’s advertisement read “Live like you’re on Vacation” I simply reserved the unit with Landing and for a year that’s just what it feels like living here at Cabana Club and Galleria."