Hampton Inn Birmingham/Mountain Brook

"Normally, this place is okay since it's close to where I eat dinner when I travel. Tonight, though, I got to the hotel. The receptionist had trouble finding my reservation and was making noise about not having any rooms. The hotel took my reservation, though, so I thought I was fine, right? Wrong! I get to my room, and either it wasn't cleaned or someone had already been given that room. I came downstairs to cancel my reservation, and she said she would "let me out" but then went to the back for 10 mins before coming back. Starts checking in other people (so they do have rooms?!?!) and it's only me asking about the room that she said it did it already. There is no paperwork or receipt saying I won't get charged a cancelation fee or anything. Needless to say, the service was unprofessional, and now I have to find a room in a city that's sold out."

"It's such a shame to see historically reliable brands deteriorate like this. The last three Hamptons that we stayed in need a complete update. From the gathering of homeless people at the entrance, to the nasty carpet, dirty doors, dripping faucet, and flaking furniture, this location is one I will definitely avoid."

"The staff is top notch. They are so nice and helpful. The hotel its self could use some tlc and i was highly upset to not have a mini fridge- oh well ice it was, but the staff does a great job."

"Room are pretty bare bones, the showers aren't great and everything else is kind of meh. The hotel has great service and good complimentary breakfast however. It's a budget property for sure and you get what you pay for and I'm satisfied with that. Really good location in Mountain Brook too and the hotel is relatively clean. Meets expectations."

"Our door was not very secure, the room/hallways smelled awfully strong of a perfume-y smell trying to cover up an old musty smoke smell. The pictures made the room look nicer than it was for sure. The room was old and the furniture and everything in it was as well, just kind of dingy and not super clean. Overall if you're looking for a cheaper alternative or just a quick stay it's not terrible for the price but I definitely think we'd choose a different location if we needed to stay in Bham again. Staff we encountered was friendly and helpful."