Comfort Inn and Suites - Crossplex Village 2341 Crossplex Blvd, Birmingham, AL 35208

"For the area and price, this was one of the best Hotels i have ever stayed at. The room was well cleaned and up to date. They have a meeting room if your in need of a meeting. They have an amazing gym. The only problem i have was i didn’t see the pool. I didn’t ask or look too so…but me and my wife were well pleased with this Hotel!"

"The rooms are very nice. Clean and spacious with comfy beds. The staff was always super helpful including when I managed to lock myself out of my room. We were traveling for a funeral and their warmth and kindness was refreshing. The breakfast area has a good selection, but can get crowded if there is a group staying there."

"Don’t let the bad reviews scare you like it happened to me. We are on our way back home to Texas and we needed a please to sleep because it was already late, so I saw this hotel and made the reservation. After I had made the reservation I started to read the reviews and saw some bad reviews that scared me a little. But when we got there the front desk lady was very nice and quick to give me my room keys and gave me a paper with the breakfast hours and the food close by. They even had a security guarding the place. Very clean and it’s 4 minutes from the freeway. Hot Breakfast in the morning and again everyone was so friendly. Definitely recommend!!!"

"12/19/2023 3pm The positive reviews about the crew and the way the hotel is run are 100% accurate. When I went inside, I noticed that the lobby and dining area were fully decorated for Christmas. My anticipation of possible disappointment went away... in fact, I found out there was supposed to be a staff gathering for Christmas. As I waited near the counter for the receptionist to take care of her guests, I couldn't help overhearing her communication with the four ladies she was helping. Her professionalism and helpful demeanor were a pleasure to witness. When it was my turn, I was treated no different. I can't remember her name, but both her and her coworker were absolutely great. I made sure to observe everything from the parking area to the front entrance... The lobby, the hallways, the exercise room, the vending room, and my room were spotless. They give you a handy sheet with pertinent information on it, and if you happen to ask... someone handmade a channel guide (the channel info appears to be slightly incorrect), and it helps tremendously since the guide on TV lacks information. It appears the manager must be pretty good because the people I saw working there had cheerful personalities. You don't have that when management is lacking. Thank you for the great service so far."

"I just wanted to give a shout out to Comfort Inn for doing a great job. I was greeted by Ms. Patricia On 10/15/23 who was a breath of fresh air. She was so kind and so fun to talk to. The bed was super comfy. The breakfast was hot and neatly displayed. All staff I engaged with on the morning of 10/16/23 were super professional and friendly. I'm just a guy driving cross country looking for a place to stay. I don't expect much. I really appreciate it when I come across an establishment like this that provides exceptional service. It is operated with great pride and work ethic. I am not a professional reviewer. I'm just a thankful customer who wants to recognize an exceptionally run hotel."