Napleton River Oaks Kia Service Center 1951 River Oaks Drive, Calumet City, IL 60409

"Horrible service! Had may car for over a month. When I finally got it out, the same issue that they "fixed" broke in the middle of the street. Took it back in and now I have to pay 3 times more for things that weren't seen when I initially brought it in. Never dealing with them or Kias ever again."

"They had the car over 10 days. Never given any updates. Always had to contact them. Spent over $700.00 and in return given a dirty car back before 5pm. No porters there. Right! I'm never going back there!"

"Is it possible to give 0 stars??? I wish I would have read these reviews before going because I was highly disappointed with the service provided by River Oaks Kia. I went in for an oil change and tire rotation which I was told should take 1.5-2 hours. I ask them to take a look at my tires and let me know if there's a slow leak since I was having issues with the tires. The servicemen never returned my car to me nor was I provided a report on what was going on with my car. I waited in the waiting from for nearly 4 hours, close to closing when an employee informed me that the mechanics left over an hour ago and my car was ready since 4pm. I did not receive a call, text or any updates on my car. The mechanics LEFT before returning my car and again did not give a status update. I had a very important event to attend, which I missed due to waiting unnecessarily beyond the time my car was ready. I brought this to the attention of the manager, Ziggy and which he explained that the service attendant was new. I further expressed my frustration with the service and the inconvenience that this caused. Ziggy then was rude and lacked sympathy. He reluctantly offered a small discount. 3 days later I still have not received a call from Kia with some type of status report on my tires. This is not okay and I would not return to this location nor recommend this location to anyone. In fact, I will no longer keep this Kia and trade it and obtain a new car from a company that care is more detailed and show care and concern for its customers."

"If you drop you car off here prepare not to have any clue on the status of your vehicle. Their phones might as well be decoration, they never answer them. You have to actually go there to get a simple status update, which is most cases is vague and not very helpful."

"Not good. I waited four hours when I was told two hours . Didn't receive an update until I walked back to where the service advisor..I had issues with the car that I was told would be fixed when I first purchased the car. I was first told that the car has over 120,000 miles by the sales manager . Which was wrong, the car has 12,000 miles. When I bought the car it had 6,000 miles on it. I was told I never contacted the dealership and the sales person had no knowledge . I showed them the email I sent to him after the sale. I was then told that I should have received a response from the sales person and they didn't know about. I have the response from the sleazy sales person Malik."