Griffin Auto Care

"Customer service to me was terrible. Took the guy two weeks to order parts to my car. When I finally got my car had to pay for a car wash when it could’ve been done before I got there. Then, the keys to my car was not there and no one communicated that to me. Now I have a car I can’t get into because my keys are lost. Lack of communication is unacceptable. I won’t be retuning with anymore problems with my car."

"I worked with Mark on 2019 SXT charger. He and his team worked effortless to ensure the safety of the vehicle and ensure the work completed meet the expectation. I did wait a little longer than I expected but it was due to parts being ordered and installation. Overall I’m proud of their work and proud I choose to invest in another “Black Owned Business”. It’s not always fun getting your car fixed but Mark was there for all my emotional displacement in regards to to e vehicle. The owner was also very sweet and persistent with ensuring everything was completed prior to me leaving."

"I did read the reviews and kinda knew what to expect. However, I didn't expect to wait 5 days for a diagnostic test. Dropped off Monday. Called Wednesday, guy said they had another car up on the machine, give him a day. Call back Friday morning at 9a, he asked to give him a few hours. Called back at 2 for an update. Didn't answer. Called back at 330p. Still didn't answer. Had to send my sister to go see if they pulled the car into the shop. They didn't. I just had her take the keys back. Communication is sorely lacking. I didn't expect my car to be fixed in a day or 2 but I didn't think I'd have to wait for the diagnostic. A part of me feels like they didn't do it b/c he wanted the diagnostic fee upfront, which they don't tell you when you call looking for services. I was hoping to just pay to get it fix from them but I'm certain he didn't even wanna look at it b/c I didn't pay upfront. I probably could've had my car fixed by now if they were upfront and honest and communicate better."

"Griffin and his team are great! They take the time necessary to find the cause of your car issues and repair them quickly to ensure your safety in your vehicle. Great team, great work, great people. I recommend Griffin and his team for all your car needs!"