AC Hotel by Marriott Tuscaloosa Downtown 2585 6th Street, Tuscaloosa, AL 35401

"We had a great experience at this hotel! Customer service A+,Room was very clean and comfortable. We will definitely book again next time we are in town!"

"THE place to stay if visiting Tuscaloosa. Staff was all unbelievable from bar to front desk etc. rooms were stunning and modern. Very clean and even though it was a business trip it felt luxurious. Close walk from downtown with tons of great food options there! Gym was great too. Can’t wait to stay again once the rooftop is open… that’ll bring this great spot to even the next level."

"Love this place. Just spent 3 nights here for Sorority Parents weekend. When we are in TTown, we always stay here. Great service, room is always cleaned well. The Bar Staff is awesome. Ask for Roy and he will make you a YellowHammer you won't regret. Have another reservation booked for April."

"Loved my experience here. I arrived late — after midnight — for check-in and Parishe took great care of me. The next day, they handled my request to move to a room with two beds quickly and smoothly. First-class stay all around! Thank you!"

"Our recent experience at the AC Tuscaloosa Hotel was deeply disappointing, especially as Marriott Gold Elite members who expect a certain standard of service. Upon our early arrival at 1 PM, we were asked to wait until the standard check-in time at 3 PM. While waiting, we noticed several other guests being checked in, which was confusing and frustrating. Our situation escalated when, after contacting Marriott's customer service, we interacted with General Manager Michael Watson. His response was curt and unhelpful, leaving us feeling neglected as he withdrew to his office without resolving our issue. The most distressing part of our visit involved a front desk clerk. This individual, rather than assisting us, stood outside the hotel, arms crossed, glaring at us through the window. When we needed assistance at the front desk, such as purchasing water, he blatantly refused to come inside and help. His behavior was blatantly unprofessional, as he continued to watch us from outside, even as the bartender kindly assisted us. Photos we took clearly show the clerk's inappropriate conduct. It's concerning that this behavior is overlooked, if not condoned, by the General Manager, who was present on the property. This experience has left us questioning our loyalty to the Marriott brand. We hope this review serves as a wake-up call for improved customer service and staff conduct at the AC Tuscaloosa Hotel."