Gilvin's Boots & Shoes 4200 South East Street, Indianapolis, IN 46227

"Easy to locate the steel toe or other work boots. They are friendly and helpful if you have questions or need a size they don't carry. They made it easy for me to exchange a pair of boots for a different size."

"They said they would order my boots. Two months now and they can't seem to pull off this deal. Just wanted size 10.5 men's medium width. Hard to believe this is challenging."

"Website showed boots up to size 17 in some brands, went in store to get boots and the guy behind the counter who didn't even turn the open sign on couldn't have cared less about customer service. He played on his phone, I asked the shoe sizes they go up to and he said 14 and stopped talking. Didn't mention that their sizes go higher than that and if I wanted bigger shoes they could be ordered. I asked if any were picture resistant and he said yea 1 pair. And then stopped talking again. If I were a boss of this store I would fire him on the spot, absolutely zero customer service and did not even remotely try and sell me a pair of boots despite me being the only person in the store. I am buying a pair of boots today but this guy made sure it was not going to be from his store."

"So I’ve read quite a few reviews before I went to Gilvin’s. It was pretty much 50/50 on the reviews as far as overall customer experience. My experience was great. They didn’t have the boot I was looking for in particular, but they had my back up choice and I’m actually glad I went with this boot instead. They had an extensive selection of really great brands. They had top shelf to the apprentice making his way up affording what you can when you can, but still getting a good boot or good work shoe. After my experience I’m starting to think it’s the people who left bad reviews that were the problem or just expect to much from a boot store like it’s a hotel in Vegas lol. The gentleman who helped me was very informative, told him my industry and type of work and he put me in the right direction. Hell he even threw in a free hat that I was going to pay for at the counter and said no worries I got the hat. The cost of the hat was what I would have paid alone in taxes on the boot so much appreciated guy at the counter with the long hair. Great boots and prices and service and the money is going to a small business instead of amazon. Which is why I went to Gilvin’s in the first place because amazon decided to cancel my order after already waiting a week for my boots because they didn’t have the stock to fulfill my order. Will be going to Gilvin’s as long as they are around."

"Small friendly store,clean.Has nice good boots & shoes for work just not a huge selection."