Williams-Sonoma 8702 Keystone Crossing, Indianapolis, IN 46240

"I went in today needing a certain type of candle for a birthday celebration, and I found exactly what I wanted in the store. The store was the only busy place in the mall and I can see why. They have anything you would need for kitchen and most of what you would need for a home, is all very pretty, and the service inside the store is quick and friendly. I also saw the perfect bakers rack that I want in my kitchen so I am sure that I will be back at least for that baker's rack. They also have pots, pans, silverware, towels, dishes, appliances, almost anything that you could want for cooking or baking. Or hosting for that matter."

"The point of sale system online is terrible when trying to purchase using visa gift cards. I tried to grab the cupola flatware set while it was on sale and the system would not work. My card was activated and loaded so I tried it as a gift card and as a credit/debit, nothing worked and I had to leave for an event. Upon my return home, I tried a few more times, only this time, it wouldn’t ship to my location. The next day I contacted customer service only to find it was not available and there was nothing else they could do. I asked about being added to a list for any returns and that was a flat out “no”. I wouldn’t be so hellbent on this set if I didn’t have a physical disability in regards to my hands. The round handles feel nice in hand while a lot of flatware out there is quite literally… flat. Through all my effort customer support was not helpful and could not even provide anything not even a recommendation for something similar. Very disappointing as a long time customer."

"I purchased a Williams Sonoma Zester and have used it twice. It became dull. I attempted to exchange at the store and was told that if it was over 30 days since the purchase, there was nothing they would do . The customer service by the sales woman at Keystone mall was unacceptable and she refused to give me her name . I have shopped here Many time over the years and have not experienced this level of customer dismissal"

"Found a gravy boat here, which I struggled finding anywhere else. Beautiful pieces, but most were out of my price range. People were very nice and helpful and suggested to me stores where I could find more affordable but still nice pieces. A+ service"

"Customer service is always a little off in this store. Don't know why. Like they have awkward social skills. Not happy that they were out of my Cranberry Relish. Also not happy that it cost $34 for some toffee. Unbelievable ripoff. Not a good visit. Carry for Cranberry Relish."