Value City Furniture 5330 East Indiana Street, Evansville, IN 47715

"Love my new sectional! My sales woman was great and took the time to make sure I got exactly what I wanted. My delivery team was amazing also. Delivered on time , professional, friendly. All around was a great experience."

"Rick helped, did an amazing job making me feel welcomed and ensuring I made a good choice. Also delivery people were kind guys! Would definitely recommend going here."

"My coffee table and end table are beautiful but they sent me the wrong chair a month later. I was too sick to go through hassle of driving 1 1/2 hours and trying to pick out another chair and paying another $160 for delivery. So I’m stuck with a chair I can’t even enjoy sitting in."

"Rick was amazing with our purchase! Cassandra the manager and Rick made our decision flawless!"

"CAREFUL, if you select delivery!!! Purchased a new bed from Value City Furniture in Evansville, IN. They chose a 3rd party shipping company for setup and delivery. The Driver from the shipping company , backed into our new home we just moved into. Then refused to help unload anything, antagonized me to try and get me to fight. I decided to video instead and he continues to call me a "LIAR on my own property" parked up against our new house he just drove into. How about a "sorry" ? This happened 4 weeks ago. Value city has waived the delivery fee but that's it. Oh and for the home damage, We were told "sorry , but you have to deal with the shipping company since its 3rd party". WE got an estimate from our contractor, they wanted the same delivery driver to bring us the payment (i guess they take the funds out of his personal check) We told them to mail a check or use any of the other methods of transferring payment. They then come back and tell us we need to get additional quotes since its over 1000.00 . otherwise they can only pay us 1000.00 (company policy) . As of a week ago, the shipping company stopped answering phone calls and replying to emails. My wife and i have no less than 10 hours invested in sending emails with pictures and videos, waiting on hold, chasing down quotes....We should be reimbursed by VALUE CITY!!!! and they can work out reimbursement from their shipping company, but I am told it doesn't work that way. I highly advise against doing any business with VCF and their cut rate delivery company they choose!!! If I could post negative stars I would. ***UPDATE a week later. I have called Corporate office and spoke to them about getting nowhere with the shipping company about damages to our new home. They told me they would call back Monday. I heard nothing so I called Tuesday, they said the supervisor I needed to speak with was busy and would call me back ASAP, its now FRIDAY and no one has bothered to reach out. It is so comforting to know i was honest in my feedback and they are disappointed I didn't have a better experience. This company is a Joke and only cares about themselves and nothing about their customers once they get their $. ****FINAL UPDATE: I like to be fair and genuine in my reviews. So, we still never heard back from VCF, but we did receive a check to cover our damages from the shipping company. We will not be back for future business."