Starbucks 4909 East 82nd Street, Indianapolis, IN 46250

"Excellent drinks fast service had three people in front of me we all had are drinks in two minutes"

"Please train your folks properly. I ordered soy milk because I am highly allergic to regular milk. She tried to pour soy milk into a dirty milk pitcher. And then she tried to put the soy container underneath a dirty milk steamer. This would make me very sick. She also added five pumps of chai to a grande chai latte. Three pumps are all necessary. I don't like to complain but I do like consistency and I don't like to get sick"

"Lived across the street for almost two years. My food and beverages, even when modified, have always been delivered timely and accurately. Seems like in the past 6 months there has been a change in staffing and management, everyone seems stressed and defeated, store isn't as clean, different vibe."

"Wanted to pay for lady in line behind me at drive thru and asked drive thru employee. He was super rude, acted like it was a major inconvenience to himself and I thought he even rolled his eyes. He’s always been curt with people and I never said anything, but he was extra rude this day. Wouldn’t let me finish my sentences even at the speaker, constantly cut me off and spoke over me. Closed window in my face before I could even respond. Atmosphere of all employees is unprofessional (no manners, poorly trained, getting drinks wrong always) and will not be going there again."

"Do not go to this Starbucks. I have never been treated so rudely by fast food workers. After eleven minutes in line for a mobile pick up order, this was the conversation that ensued: "May I ask what is the reason for an eleven minute wait in line?" "I'm showing that it's only been seven minutes" "Actually, no, by my timer I count eleven." (Why it matters whether it's seven or eleven for something that should only take two to three...) "Well a lady needed her sandwich remade." "Yes but that's no reason for an eleven minute wait for a pickup order..." (Gets her 'manager') "Honestly what is the reason for waiting eleven minutes in line?" (Still very polite) "We're short-staffed" (Which any business owner knows is the worst excuse a manager could give, and the worst one a customer could hear.) "Really-- that's your excuse?" "What do you want? people don't want to come to work!" "Yes but eleven minutes? I've never waited eleven minutes in line at a Starbucks in my life." "I'm not a robot I'm only one person." " 'I'm not a robot, I'm only one person'??? Um, got it." "HAVE A NICE DA-AAY!!!" In that obviously snarky-sarcastic teenager tone- we all know the one. The one where the words say 'have a nice day' but the tone says .... 'go fornicate yourself'. At no point did they apologize for the wait that I experienced. At no point did they offer any sort of compensation or remake of my drink for the time spent waiting. The truth of the matter is that I was in line at 10:34 and waited at least three or four minutes before being served at the order screen- but I had already placed a mobile order, this was just to pick up! I did not receive my order and leave the line until 10:47, and that was only about a thirty to forty second conversation with the 'manager' and cashier. Do not visit this Starbucks. This was my first and last time- I have never been treated so rudely for simply asking the reason for my wait. At eleven minutes's wait, you should expect at least one consumer would want to know the reason for such a ridiculous amount of time relative to the task (picking up a latte)... I have never been treated so rudely by a fast food service worker, period. I will be following this up with Starbucks Corporate."