O'Reilly Auto Parts 2997 North National Road, Columbus, IN 47201

"I HAD TO BUY A CAR BATTERY FOR MY CAMRY THIS MORNING AND ASSTIANT MGR SÉBASTIEN GAVE ME THIS BEST CUSTOMER SERVICE EVER HE ALSO INSTALLED IT FOR ME IN THIS FREEZING WEATHER THANK YOU AGAIN"

"If your item comes in a box. Check it before you walk out. I exchanged a dead batterie and didn't open the box for a month or so. The "replacement" batterie was dead (possibly a core or different return) and when I took it in to get it exchanged it turns out the batterie I was given wasn't even an O'Reilly battery and my exchange was denied. Learned my lesson to check everything I get to make sure I don't pay for someone else's mistake again."

"This weekend, I asking someone replace my 2013 Tiguan brake pad/drum for me. After replace, the control panel "brake light" always on and show that I need the check my brake wear. It was Saturday night and it is late, so I still took my car home. After Dinner, I been searching online for more than 2 hours, read and watching many YouTube for answer. I find people said I need to using some scan tool from OBD II port and "reset " Electric Parking Brake (EPB). My friend told me , some auto part store may have the tool. Next day, Sunday morning 8:45AM, I walking the O'reilly story for help, one young guy told me, as he know, I shouldn't need reset the EPB if it install correctly, since the weather is good, I asking him to do me a favor to look my car. He is so nice and spend time to check my car and give me his diagnostic : may be the sensor wire is not connected well. Yes, he is right, after I take out the wheel and find it just a bad connection issue. I am really thank for his help and like to say thank again for his help here."

"I have been to OReilly a handful of times but they are very knowledgeable and took the time to listen to my concerns and more than willing to help"

"I had receipts, and needed to make a return on a defective part. I was there 25 minutes while the manager studied my receipts evaluated, studied the receipts again, finally determined that I was legitimate and then issued the refund. 25 minutes of him scrutinizing me when I had the receipts and the return goods. Totally uncalled for. Anthony was the employee's name. Completely dissatisfied."