Brooks Brothers 8702 Keystone Crossing, Indianapolis, IN 46240

"Multiple great visits and purchases with Rob. He recognizes his clients by name which is a near-obsolete level of customer service. The store is always clean and has the best selection of menswear. Go see Rob for the best experience"

"This BB location is an absolute disappointment to the main clothier I’ve frequented since 1995. I’m used to top shelf customer service at factory stores & mediocre from the outlets. This store had 4 employees standing at the counter chatting & never greeted or engaged me for the customer service I’m use to. Store was clean & up to expectations but the employees were a massive disappointment to say the least. I guess at this stage in our wonderful economy & national leadership, this must be our new level of “normal”. Total shame. Very disappointing."

"The store is reasonably small compared to some but they helped me out and the service was good. Liked the people there. I managed to get a new jacket on short notice when I discovered I got too fat for the ones I own."

"In love with this store. The clothing for women is absolutely perfect! They make you look classic and very elegant! I got my graduation dress there and I absolutely loved it!! The only thing I didn’t like was the feeling of the zipper, felt dull and cheap. The design and the material of the dress was just right and I felt comfortable and very confident in it and I liked how the length was just perfect, it wasn’t to short nor to long! And YES, it’s very expensive but if your ever looking for something elegant just go to this store and there’s a ton of options to choose from and the employees are always so nice and friendly! They make you feel at home!"

"Went to brooks brothers and tried their raincoats. The store associate was excited to sell me the item. It costs 499. I tried it on and the zipper was unable to properly zip. The product was a dud! The zipper would close up but then the jacket would come apart. The associate looked on very embarrassed as I declined it further and quickly left. Brooks brothers would love to charge you polo and patagonia prices but cant seem to make the quality. Not sure why they think they can get away with it. Please dont sell garbage. I know your customers are wealthy but we are not stupid."