Geek Squad,

562 Fry Road, Greenwood, IN 46142

"Id give zero if I could. Lady on phone had no clue what flux for soldering was"

"Went in to get battery replaced on iPhone 12pro. Battery has been bad for awhile and I got a gift card for Best Buy so I figured I’d use it for the battery. When I got in they started the diagnoses on my phone, whee doing it the person asked if she could show my phone to the tech. Of course since they be working on it. They looked at the camera lenses in the back of the phone and one is cracked and another is gone since it cracked a long time ago and I peeled the broken glass off. They said they can’t replace the battery as moisture would get in through the camera and they recommend a completely new phone. I asked why and they said apple’s policy says that. I walked out and called apple and told the girl on the phone what had happened and asked her and she said they don’t have any such policy and that didn’t make sense for moisture to get in through the camera, and if I wanted to spend my money to replace the battery that’s my prerogative. She said it seems like they did t want to repair it. I have an appointment set up for the Apple Store for tomorrow where they will happily take my money and fix me phone."

"Takes way too long to get anything fixed. Even when you buy the protection plan, it's 90 dollars to just send it out. Then they will tell you how much to fix it which is twice as high as other places. My computer was returned without its OS and stopped working shortly after and I have to pay the 90 again to send it back...? Terrible experience. Go anywhere else."

"Shad came out and was extremely helpful getting both my washer and dryer taken care of. I highly recommend buying the warranty on large appliances. While it's an obnoxiously long wait for your appointment, the workers who come out are totally awesome. We had another guy named Steve that came out at another point who was helpful as well. Shad went way above the call of duty even following up the next day to be sure everything was working well. I am totally impressed with the quality of people they have have something for geek squad!!"

"My iPhone 6 was eligible for the battery upgrade so my nearest service provider was this location. They took my phone at nearly the exact time of the appointment and repaired it quicker than expected. The employee that took my information and cashed me out was professional and treated my kids (3 & 5) great. No complaints from me."