Menards

"I have been using Menards for years. One of the few companies that I feel still provides the full package; great selection, great pricing, and most importantly, top notch customer service. I will continue to use them so long as they continue thier stellar service."

"Nice place. I like shopping here, and even just looking around is great. I did not like it during Covid, they were very strict and one employee yelled at me because my mask was not covering my nose, but I looked around and the employees didn't cover their noses, I'm a little upset from that experience."

"Huge thanks to Menards and Manager Kenny Arthur! We are business owners and shop at Menards every day to buy supplies. Over time, we have developed a relationship with Kenny and much of his staff. The first thing i do when entering the building is not look for what im buying. Im looking for Kenny and other employees to tell them hi! We sponsored two girls on a lemonade stand. We asked Kenny for a donation. Without hesitation, he said yes! It was a great time and we appreciate him so much!"

"Have never been so disappointed to shop with a company. Ordered 3 bathtubs and 3 vanities in January. Without any follow up and communication we went to pickup in March as planned. That’s when we learn that a vanity had been back ordered. Our biggest problem then was that there was no communication. Steve, the GM, couldn’t care less that his team didn’t do their job. Offered an insulting $20 in store credit after ~$4K was spent with his store. I call in May to ensure the vanity has arrived as expected. I was told the vanity was cancelled. Thankfully the AGM (I wish I could remember her name) did a phenomenal job getting ALL details without any prompting and providing incredible communication along the way. We picked up the vanity last weekend. Only to unpack today and see the top didn’t come with it. Clearly deceiving, confusing at best, marketing. Saying the faucet and accessories are not included but highlighting the top. Only an associate would know there’s a separate tag to order the top and that it wasn’t included with the vanity. When I called about this, I worked with Steve unfortunately. Who put all the blame on me. Not the associate who I showed the display too saying I wanted this in 30.5”, not taking ownership of his store and providing “value to his customers” as Menards advertises. Even goes as far as to hang up on me. Honestly, Menards should be ASHAMED to call him a GM. Do yourselves a favor and promote the AGM who cares about your customers and offers empathy. Steve is about the bottom dollar, doesn’t know how to diffuse a situation, and has zero regards for his customers. I will not offer anymore of my money to this store and cannot recommend ANY customer ever do so. Appalling customer service."

"Menards is consistently a very good hardware store. This location is a bit smaller than a lot of other Menards stores but they still seemed to carry most of what I was needing. I did have an employee here get a little hateful with an associate of mine but nothing major. I will definitely still be using this store for my hardware needs when in the area"