Greenwood Appliance Repair

"If I could leave a. Negative star I would! The service man was late, he was to be at my home between 9-11 per the man when scheduled the appointment. The $69.99 was charged to hold the appt for Friday then they called and said he couldn’t come but would come early on Saturday and he would be able to do the repair. When Jane called me to let me know the repair man was on the way after 12 she was extremely rude and disrespectful when I asked if the repairs could be done since it would be after 1 when he arrived and a holiday. She laughed and told me you can never have a repair done the same day! When She promised he was on the way I agreed to keep the appt with the understanding it could be a simple fix! When the repairman arrived he was super polite, Walked in and turned on the machine which stars to run and asked what it was doing. I told him giving code F21 and he shut it off and said it’s a bad pump that will be an additional $225 on top of the $69.99 already paid. He was super nice but was o ky in my home 5-7 minutes total! I would give him 5 stars for kindness but I honestly don’t believe he checked out the unit, I was told by whirlpool that this is normally just a clog. So much for my $70…I will spread the word to NOT use these people!"

"So far not been a good choice. Paid $85 for a Saturday service call that showed up 1/2hr late, was supposed to be between 9 and 12:00 noon. Spent 5 minutes in the house looking at the dryer and said it's the control board but now the supply store is closed at noon. Customer service person called within an hour and told the cost to complete the job. I said let's do it. She said she would call me Monday to tell me the time the tech would be by. I had to call them at 1:30 PM Monday and my call traveled through two center reps and then the actual place of business I am guessing. Then I was subject to a person that informed me that the part I needed was on back order from Maytag and it would be 4-5 weeks. I countered with I am online right now and I see the part available. She says that's not our supplier and I am not going order from some willy nilly place the part you need and then you expect me to guarantee the work. I said so it's better than waiting for 4-5 weeks without a dryer. She then says I do not need to explain myself to you or give you a reason why I will not order the part online. She said I will ask the techs to see if they have a control board on their trucks and look elsewhere. I ask will I hear back from you by the end of the day? She says yes, I'm typing this at 5:55 PM and I've not heard back. At this point I think I may have been duped the $85.00 service charge. I should have known when I first called and went through the call center escapade and circus act. At this point unless they decide to become a real service contractor I would say DO NOT give this place a second of your time or a dollar of your money."

"Do NOT call this place for a repair. You think you're calling "local" but once they make the appointment you'll never talk to someone who uses English as a first language again. They scheduled my appointment, charged me the service fee- even before they showed up (because they never DID!). We took a day off of work for their 12-4 window. at 4:15, no one called or showed up, so I called. I was told they would look into it and call me right back. An hour later, no call. I called back again. I was put on hold and told that their technician's vehicle broke down and no one would be able to get to me. They rescheduled for the next day. Again, took a day off of work. I missed the phone call that said they were on the way, so they SKIPPED me, to tell me they'd be there in an hour. 2 hours later, they text me and say someone else requested a later appointment, so they would have to reschedule my appointment for the next day. So 2 missed days of work, charged for an appointment that never happened, and still a broken washing machine. Nope - do NOT use this company. They will waste your time, your patience, and your money. Will be reporting to the BBB."

"I am highly disappointed with this company and their customer service. My initial call was early October, my fridge was making an odd sound and not cooling. The tech came out the next day. He said he needed to get the part and would be back later in the day. Everything seemed fine until the end of October, when I noticed mt freezer was leaking. I called them to come back out. Same tech came late the next day, said a sensor was out, would have to order it. That was more than a month ago and I have yet to see our hear from him. I've called multiple times, always a different person. Always same response, "we'll have the tech get with you". The original repair also failed. A total of over $500 was spent for little being done. My laminate for has been damaged. I lost food and ended up buying a new fridge. Still no one has called me back. Piss poor repair"

"I scheduled a repair at Greenwood Appliance Repair for my dishwasher. The technician was late and and offered no apology and did not have the promised parts with him. It therefore required another appointment. They run a special that I agreed to that was to include a second appliance service for $25. I told the dispatcher that my refrigerator was 5 years old but was operating as I expected. I asked if it would be worthwhile to add it and was told that being 5 years old, it should be serviced. The refrigerator service took less than 3 minutes of looking at the outside panel on the door and simply pushing it’s buttons. I see no value in what was done. I called the company to try to resolve the issues and spoke with the dispatch supervisor. After telling her my complaint, she offered nothing other than a simple apology. I expected at least a refund of the $25 added second appliance fee. There were multiple problems with their accuracy in getting my phone number correct too. I have no confidence in their ability to repair appliances in a professional manner."