Hesco Automotive & Performance Center

"If I could give negative reviews I would. They rebuilt my 6.0L V8 Chevy motor (bottom half needed a rebuild thanks to the fuel management system) and now I’m looking at 2-3 grand to fix the exhaust leak that’s resulted from a bolt being broken from them not paying attention and over torquing it. This is after a valve cover gasket leak (which they fixed) and issues with it not starting right (which they did not fix, since it wasn’t consistent). New mechanics also found garbage work with the installation of the ignition coil while trying to replace the exhaust gasket. The best part? No on will answer their phone to actually help handle this situation, including Jeff. I’m absolutely disgusted by the lack of accountability here."

"EDITED: I can't actually give a review yet, but here's my experience: I was told to bring the car on Nov 2nd and that I should know something in 2-3 days. When I got there I was told 3 weeks before they could look at it. It was confirmed that they looked at the car, but it's DECEMBER 12th and no one has given me the courtesy of a call back even though I've spoken to the receptionist 4 times who assured me a technition would call. That was TWO WEEKS AGO. I finally spoke with someone a couple weeks later. They weren't sure what was wrong with my car. They wanted $6000 for what might be the problem, but if that didn't fix it, it was going to cost $10K. I only paid $3000 for the car lol! The best part is how they said I would be charged storage fees if I didn't get the vehicle off their property after making me wait almost THREE MONTHS. There's definitely a breakdown in communication and a lot of work needed on their professionalism."

"My son dropped off a 1997 Acura integra type R October 5th 2021 when he was on his way home to Illinois from Florida where he bought the vehicle when he broke down in Birmingham. He had the car towed to this shop and was told it would be 2wks before they could look at it so he went and stayed with his aunt in Huntsville, AL for two weeks. When we realized the shop wasn’t going to get the car fixed we had to have him flown home. It is now 1/6/22 and we had to have the car picked up and transported home without any idea of what’s wrong because the shop still hadn’t even diagnosed the vehicle. When my son called to inform them it was being picked up they then offered to look at it but we told them no. This is the worse experience with an automotive shop I’ve ever heard of."

"I have nothing but good things to say about Hesco and the people working there! My husband and I were driving from Utah to Atlanta when our car broke down in Birmingham. Even though they were busy, they fit us in and got us back on the road the next day! Not only did they fix our car, but they went above and beyond to make sure that we were taken care of while we were stuck in the city. They even called us a few days later to make sure we had made it to our destination safely and without any problems! We are SO grateful for Jeff, Joe, and everyone else who took such good care of us! This was by far the best experience we have ever had with a mechanic, and would recommend them to anyone!"