Toyota Service

"Ok Let me explain why I gave a 3 star. First I have always loved Tuscaloosa Toyota! My man Mike that I bought my car from is the best salesman. Two I have always got the service department to look after my baby. But three I had a run in last time I was there. One of the service reps came to me(after they serviced my baby)and told me I needed some things done. Note that the things was supposed to be for preventive maintenance. But still my car had 40,000 miles on it. The request that the man stated was for 30,000 miles. Nobody mentioned anything about it. He made me feel like I was neglecting my car. The things he said sounded like a scam. I wrote my salesman to let him know about what had happened. So far everybody that I know I have been giving them a heads up about the service department. Don't get me wrong I LOVE TUSCALOOSA TOYOTA. But don't come to me with $500 worth of stuff that I can do my self and then send me email after email about what they think needs to be done. Even thoe they neglected to say anything for 10,000 miles. Just wanted to put that out there."

"We had our check engine light come on shortly after leaving home in MN heading to Tuscaloosa. AL. Of course this was of great concern but checking our diagnostic found it was coming out as a "knock sensor potential failure". Talking to our home mechanics felt we would be able to get to Alabama ok but should have it checked out. We were grateful to get into the Toyota dealer here right away and had it fixed the next day. Everyone there seemed attentive and the dealership itself is very large and accomodating for all your needs."

"The scheduling, drop off, servicing, and payment were all seamless. The service people serviced what I asked them to and the price was reasonable. Waiting area was nice and plenty of comfortable recliners and other chairs with coffee and other snacks."

"Service Department policy of charging -$90 for diagnostic (must be done to find codes and the issue) and not waiving it when the work is completed by them feels like double charging for service. If the work was not completed at your shop, it would make sense. I have used dealership service departments in at least 10 different states. If they did a diagnostic AND serviced the vehicle, they only charged for the service. I realize that it is the cost of doing business with you but does not make for satisfied customers."

"A professional , friendly atmosphere, with work completed to my satisfaction. Service writer Jereny is an excellent employee that treats us like famiky"