Chipotle Mexican Grill

"I came here tonight right at dinner time so there was a line but the workers were kind and handled the crowd very quickly. I have been here multiple times and never have any issues."

"Location: 1051 Amber Drive, Hoover Al Date of incident: 12/01/2022 First off, there are rude and playful kids that work at this location and seems clueless on how to complete an order. My steak and chicken bowls had 0 meat! Just hard rice, lettuce and beans.I called and spoke with the manager and informed him about the issue and he immediately said that he finds that hard to believe. I told him that I can show him the bowls and he again stated that he didn’t believe me because my (teenaged) son was standing there and hung up in my face, yes corporate check the phone records dated 12/01/2022 at 9:50pm for the duration of 2 minutes. I drove to the location and when I approached the counter and asked for the manager (with the food and receipt in hand) the young girl was just staring at me with an attitude. She said something slick and that’s when the manager walked out. I informed him that he had hung up in my face and proceeded to place the food and receipt on the counter. He immediately said that he wasn’t going to replace my food and I asked why not and he then repeated it again stating that he wasn’t going to replace the food nor add the missing meats on the bowls and that he wasn’t going to look at the bowls.I offered to pay for the meat several times and he still refused. I asked why not and I began filming him and the filthy food area which I will attach to this review. It was horrible! He told me that if I didn’t leave he would call the police and walked off. Immediately while he was walking away, I turned around and an officer were standing behind me. What happened next is unfathomable. I was issued a 72 hour no trespassing (mind you I will never visit this place again- it’s filthy) and had my drivers license and vehicle ran. I was treated as if I did something wrong and was told that I was trespassing although Chipotle informed me that their return policy states that I can have my order remade or receive a full refund!We are living in a time where law abiding citizens are being treated cruel and viewed as suspicious criminals just for expecting a decent meal that they paid for. Today I learned (and experienced) how it feels to be wrongly accused or be treated like you’re guilty. To be totally unheard. To not be considered. To be slightly threatened. To not trust those who suppose to protect. Knowing that I didn’t do anything wrong but was treated like I was the villain while the seriously ill person called the police merely because he could but it did seemed like both the manager and officer hang out in the same circle. There is something disturbing about a manager that refused to replace an order and had ALREADY called the police before he asked the customer to leave. I am in disbelief. Friends and family, I shared this link with you because justice must prevail, so please assist me in fighting this matter. Corporate if you are reading this, I have in my possession a full video of the incident in question. This place has turned into a pig’s sty. Update: I was informed that my review was no longer available, therefore I am updating it. People should be able to see this particular establishment for what it really is. Signed,Treated like a criminal. .I am aware that some companies pay marketing agencies to hide or delete negative reviews .**UPDATE 11/2023 ** Someone mentioned that “This establishment has had a complete overhaul and the food is fresh, and they have new courteous and enthusiastic employees”. This has to be a paid review or someone affiliated with the company because the rude manager is still employed there and the service is still horrible! I can’t believe it that this person is still there after all that I endured because of HIM.It bothers me that CHIPOTLE has never made this right."

"They are always out of Fajita and other veggies. When asked about when they would be refilled the answer would always be 20-30 mins. Employees didn’t seem to care about it and had to pay full price for the veggie bowl. Don’t recommend this location for veggie bowl. Very disappointed each time we stopped by. Didn’t expect this from Chipotle."

"I am a frequent customer here, probably one of their most frequent customers. I have nothing but praise for this location. Anytime I have had an issue, it was fixed. Given the climate around the world, many businesses are short on staff, this location happens to be one of them. I’ll drive out of my way to come here, passing one other Chipotle. Are the doors locked sometimes, yes! Do I get upset about something out of the control of the few employees who do show up, no! There is a guy who works here by the name of Jordan, he is always pleasant, making sure everything is running smoothly, not to mention some of the nice ladies who work here as well. I’ve had a few instances where my table wasn’t cleaned, it was after the lunch rush hour, it was very few employees working, I asked if I could get a cleaning towel and clean it myself, the young lady came from behind the counter and cleaned it for me. Like I said before, when there is a problem, it has always been addressed. I truly believe this location has an ample amount of potential once they are at full staffing capacity. Food is also very good most of the time, there have been a few hiccups here and there due to new cooks (I can speak on this because I go very often and can tell when they hire a new person lol). Overall, I would recommend."

"I was not very happy with my visit. The food was not up to par and it was very unclean to me. I ordered burrito bowls, the rice was clumped and the taste wasn’t consistent throughout. I wanted to the tomato salsa and was told there wasn’t any… in the entire restaurant. I think the only thing clean was the employees hands, they had on gloves. Somebody went to wipe the counter down, used a paper towel, just wrong. Food all over the counter, smudged food handprints all over the container. Food stuck to the bottom of the bowls. Will not return."