Starbucks 5180 Medford Drive, Hoover, AL 35244

"Everyone who worked at this location on 2/25/24 needs a raise. This place was insanely busy. Like New York City Starbucks busy. And they all were patient, professional, and kind during the madness. Everyone in town was there trying to get coffee and they pumped it out as quickly as they could. The girl running the show was great. And the team was as well. Of course there were a few jerks there who thought it was a crisis their coffee wasn’t ready in 5 min. But hey, this is America, most people act like that unfortunately."

"Ordered a venti shaken espresso. Got half a cup of coffee….Woman taking orders this morning on drive thru had a horrible attitude. The car in front of us handed their cup back. We asked about adding more and she said “no, that has espresso in it. That’s just how it is.” It’s my normal order at the location on John Hawkins and it’s not like this…. Never again. This place is always horrible. Drinks are bad. Service is worse."

"Drinks come out good, but that’s to be expected considering how long you have to wait for your items. Staff seems to have no sense of urgency in one of the busiest Starbucks in the area, with lines wrapped around the building and lobby full of people. Could do with additional staff and faster staff. Guy with the mutton chops seems to be having an existential crisis every time he makes a drink. Will be praying for him. Blessings."

"Update: the management has turned this around and I am now able to order ahead again!!! Great job The employees have all been amazing when I've gone inside. However, I normally order ahead and pick up my order. I'll start off by telling you my account currently has 1905 stars. I'm not writing this to get free stars. Because I order everyday, I have plenty of opportunities to get more stars on my app. I get Starbucks every morning. I can't anymore because Order ahead has been turned off at this location and I don't have the time to wait 25 minutes in the drive through. Unfortunately, the last few times i did order ahead I placed my order at 8:10 a.m. and it wasn't ready until 8:37 a.m. The problem with this location is apparently mismanagement of labor: understaffed. As a district manager of stores across the country, I understand recruiting and hiring is very difficult. That said, I don't think that means you simply accept that and continue to deliver unacceptable service. I have been through airports in Dallas, Charlotte, DC, Chicago, Detroit, New York, Des Moines... takes me on average about 10 minutes to go through the line and get my order. I hate having to post this as again, the employees have been very friendly when I've gone inside. I think the store manager needs to consider what's going to drive business... or drive it away."

"The stink of vomit sour smell. Dirty, unsanitary. The cashier got it wrong. The barrista was remade the drink. The toilet is dirty and there are no pads for the seats. Boxes are piled on the table and in the aisle. A barista sits at the table for customers drinking coffee and leaving behind an unfinished glass. Terrible service! Brr..."